Thanks for reaching out to HubSpot Community! It sounds like it might be best to move this over to a support ticket. Are you able to provide me in a direct message - your HubID and associated user email and name the certification you're attempting to complete? I can then check the progress of this grading.
Looking forward to helping out!
All the best,
As a friendly reminder please don't put senstive account information (ie HubId or email) in the public forum post here.