Updating SEO Certificate

[JustKate]

My SEO certificate is due to expire this month, so I recently retook the exam. The page is showing I passed the exam on July 31, but the certificate has not updated. Am I missing something?

[Anonymous · Accepted solution]

It sounds like the issue may be related to the certification update process. Here are a few steps you can take:

1. Check for Updates: Sometimes, it takes a bit of time for the system to update and reflect your new certification status. Give it a little while and check again.

2. Verify Completion: Ensure that all requirements for the certification were met and that the exam was fully completed and submitted.

3. Log Out and Back In: Sometimes logging out of your HubSpot account and logging back in can refresh your certification status.

4. Contact HubSpot Support: If the certificate still hasn’t updated, reach out to HubSpot Academy support for assistance. They can help verify your certification status and resolve any issues.

[JustKate]

Thanks! I'm not sure if it was the logging out and logging in again, or waiting 3 weeks, but the certificate dates have now updated. Thanks!

[Jnix284]

@JustKate sometimes it doesn't update when you click it initially, but after a minute or two it will update. Can you check the certification link again and see if it's updated now?

[JustKate]

@Jnix284 I've tried that -- I opened the certificate and waited 10 minutes and the dates still showed the validity from last year's exam. It's been 6 days since I took the exam so any delays related to recording my results on the database should also have passed. 

For the SEO course specifically, is it just the exam I need to redo? If there is anything else, please let me know

[Jnix284]

@JustKate ah ok, it sounds like there might be something else going on that's keeping it from updating.

There isn't anything else for the SEO certification you would need to redo as part of the renewal.

I'll tag in the @CommunityTeam to see if they can get this to someone on the Academy team to get resolved for you.