HubSpot Academy Support

CArellano93
Member

Unable to Complete Practical Exercises due to Existing submissions

I am trying to complete the practical exercises to receive my Marketing Software Certification. I have passed the exam and need to finish 2 practical exercises for the CTA and Email portions of the curriculum. It says that they were submitted even though I did not do the actual exercises yet.

 

I am assuming that it automatically grabbed a CTA and email my company has active in our hubspot account. It says that I did not pass and need to resubmit, but when I click resubmit it says it will delete this submission. I do not want to delete an active CTA or email as this might affect one of our campaigns.

 

I can't see which CTA or Email that it used either to even see if its ok to delete. Is there a way to bypass the resubmission without having to delete the CTA and Email that was graded?

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NicoleJ
HubSpot Moderator
HubSpot Moderator

Unable to Complete Practical Exercises due to Existing submissions

Thanks for posting here @CArellano93!

When you delete the submission, it will not remove the assets from your account, it will just allow you the ability to resubmit/re-do the practical exercises. I hope this helps!

Take care,

 

Nicole

Community Helper & Sr Support Specialist

 

Our community moderators may not be timely in every response. Here's how to reach out to HubSpot Support with any questions related to challenges within your HubSpot account, including the Academy. 

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