Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

[BérangèreL]

Hi all,

We're aware of a problem preventing some users from downloading their certificates.

We are sorry for the inconvenience.

To be able to troubleshoot it, we'll need more information.

Can you please follow these steps so that we can see what's happening:

1. Collect a HAR file
2. Contact our Support Team. Here we have 2 options below:

- If you are a paid customer, here is how to contact the Technical Support.
- If you are a free customer, please fill the form at the bottom of this article and share this Community Post with the Support Team.

Thanks for your patience!

Best,
Bérangère

Latest update: Friday 28th of February 1pm GMT

[Tnotavailable]

Your site **bleep** eggs

[kennedyp]

Hey @Tnotavailable. Thank you for this feedback. 

We strive to ensure that the HubSpot Community embodies our company values, one of which is to be remarkably transparent. In the spirit of this, we do not delete community posts for transparency.

If you are having trouble downloading your certificate and you have followed the troubleshooting steps above, you are welcome to provide more context via the form linked for free users. If you were able to solve something on your end, you can reply to your post and explain how you solved your question so other Community members can reference it in the future. 

You can read more about our values and community guidelines in this post and our community terms of use here. Should you have any questions regarding guidelines, terms, or policies, please let us know via community@hubspot.com.  Thank you!

[CallumSteele]

How to Download My HubSpot SEO Certification When the Site Shows an Error?

I recently completed the HubSpot SEO Certification Exam and scored 50/60, successfully passing the exam. However, when I attempted to download my certification, I encountered an issue—there seems to be an error preventing the certificate from being displayed or downloaded.

Has anyone else experienced this issue? If so, what steps did you take to resolve it?

I’ve tried refreshing the page and checking from a different browser, but the problem persists. Any guidance from the HubSpot Community or Support Team would be greatly appreciated!

Looking forward to any solutions or advice. Thanks in advance!  

[BAhmed62]

Thank you for highlighting the issue. I'm having the same problem. Right the only solution seems to be screenshot the certificate when sharing.

[DChimenti20]

if you go to share it you image pops up when you access the link and you can right click and save it as a png

[CallumSteele]

How to Download My HubSpot SEO Certification When the Site Shows an Error?

I recently completed the HubSpot SEO Certification Exam and scored 50/60, successfully passing the exam. However, when I attempted to download my certification, I encountered an issue—there seems to be an error preventing the certificate from being displayed or downloaded.

Has anyone else experienced this issue? If so, what steps did you take to resolve it?

I’ve tried refreshing the page and checking from a different browser, but the problem persists. Any guidance from the HubSpot Community or Support Team would be greatly appreciated!

Looking forward to any solutions or advice. Thanks in advance! 

[FFreeman2]

Thank you

[Anonymous]

Hi Bérangère,

It looks as though the link provided above (for free-users) to submit a ticket to the support team does not lead to a form, rather a log-in information page. This does not solve the issue, and non-paying users have no other recourse than the community hub to solve the issue since email/other support are all only avaliable to paid-users. Any updated information would be appreciated to solve this issue.

This is a frustrating experience, especially since I need to submit the certification for a class. Thanks for your efforts, and hope we can get a fix relatively soon.

[MShaw28]

Thank you 

[UserAnnie]

Workaround until the official certificate download bug is fixed.

On the view certification page:

1. Click share my achievement
2. Add the certificate to your Linkedin licenses & certifications. 
3. Once you post it - you'll be able to screengrab a copy of the certificate.

[DChimenti20]

you can also just save it as a PNG by right-clicking

[UserAnnie]

Hi Bérangère, I can't access my certificate and the link to the form in your post leads to a login help article.  Please advise how to contact someone and submit the HAR file I downloaded.  Thanks!

[Azanjote]

Hello I am unable to download certificate. 

Course

1. Social media marketing 

2. Social media marketing certification II

I have attached screenshot for your reference. Looking forward to hear from you.

Thank you!

[MDELIA7]

Great

[Jevausie]

Hello,

I'm unable to download my SEO Certification.

I've tried on multiple browsers. On Firefox, nothing shows up at all, and the download button is unclickable (see screenshot below). On Chrome, I get the icon for a broken image file but once again nothing else.I'm actively job hunting and completed this course in the hopes of adding my certification to my job hunter profile immediately, so this is really frustrating.

[JLegaspi0702]

Hi. I'm unable to download my Social Media Marketing Certification

[NCraft]

I am having this issue downloading my inbound sales certification.

[DSmith42]

My SEO certificate won't download 

[AArni]

my digital marketing certificate cannot be downloaded

[EBorodina]

I have an issue with the Lead Management certificate. Even though I completed all the steps (except the optional ones), it still doesn't allow me to obtain the certificate.