Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

[BérangèreL]

Hi all,

We're aware of a problem preventing some users from downloading their certificates.

We are sorry for the inconvenience.

To be able to troubleshoot it, we'll need more information.

Can you please follow these steps so that we can see what's happening:

1. Collect a HAR file
2. Contact our Support Team. Here we have 2 options below:

- If you are a paid customer, here is how to contact the Technical Support.
- If you are a free customer, please fill the form at the bottom of this article and share this Community Post with the Support Team.

Thanks for your patience!

Best,
Bérangère

Latest update: Friday 28th of February 1pm GMT

[NWolfe4]

I passed my SEO examp and was sent an email notification. But when I check my profile it doesn't show the certification or even completion of the course. See photo of email below. 

[AA28]

I submitted my practicum for HubSpot CMS for Developers II: Best Practices two or three weeks ago and last two days, I received an email saying that I passed my practicum exercise but my view hasn't updated and I cannot find my certificate as my course it says is still in progress. Kindly find the image below for your refrence.

Your support will be much appreciated.

Thank you!

[TinaNearerBeing]

I completed the Content Marketing certification this morning. The certificate will not download as of 4:30pm EST. I am not able to post the certificate to my LinkedIn profile. It states "Hang tight while your certificate loads." I was able to email my results and score to my personal email. I recevied this information instantly. Therefore, my Internet is working. I just have problems with the certication. Thank you.

[asianmazing86]

Certification isn't loading and allowing me to download it or add to LinkedIn. I have downloaded HAR file what are my next steps?

[ANafey]

I’ve completed the Content Marketing Certification and I’m currently unable to download my certificate due to the issue mentioned here. I have already collected the HAR file and submitted it through the Support Form as instructed, including the link to this community post.

[MS0]

I am unable to download my certifacte its been almost more than half an hour since im trying

[MoSahil]

Hello Hubspot Team,

I have completed my certification course on Revenue Operations and passed my final assessment. However, the certificate has been loading for an hour now. Could you please rectify this? 

Thank you!

[VictoriaWW]

I completed and passed the SEO Certification exam. At the end, to get my certificate, the wheel just kept spinning for several minutes. I refreshed and got nothing. Sadly, did not record a HAR for this, but I am submitting a HAR for when I went back to try and access my cert in the way described in the Help section.

UPDATE: Can't submit a HAR because the link in the form above for free users is only for login issues. I'm not sure why HubSpot thinks I would pay for services if the free is this much hassle.

[LCarolan2]

Same issue , same course. 

[EChabko]

After passing the test I can't access my certificate anywhere. Please help

[DRomano9]

I followed all the instructions and am still unable to download my certification, whats even more dissappointing is that I am forced to upgrade my plan if I want to talk to a human support, this is terrible and a complete scam I would like my certification that I earned without having to upograde my plan.

[kelsy]

Hi, I just retook the exam since my certificate expired. But the indicated certificate's expiration is 2023. Wonder what I could do to update it. Thank you

[GTulowa]

Hello,
Just a quick message to say that I’m experiencing the same issue.
If someone from the HubSpot team could get back to me to help resolve it, that would be great.
It’s been a week since I successfully completed my certification, but I still can’t access the certificate due to the same problem others are reporting.

Thank you in advance, and have a great afternoon.

[SHeredia-2025]

How long is this going to take? I want to download and print my Digital Marketing Certificate since last week 

No one has been able to help me

[Lko_guy04]

No Update yet from the Hubspot team, I'm also facing the same issue.

[KSingh570]

I HAVEN'T GOT ANY REPLY FROM THE HUBSPOT TEAM

[Tnotavailable]

Your site **bleep** eggs

[kennedyp]

Hey @Tnotavailable. Thank you for this feedback. 

We strive to ensure that the HubSpot Community embodies our company values, one of which is to be remarkably transparent. In the spirit of this, we do not delete community posts for transparency.

If you are having trouble downloading your certificate and you have followed the troubleshooting steps above, you are welcome to provide more context via the form linked for free users. If you were able to solve something on your end, you can reply to your post and explain how you solved your question so other Community members can reference it in the future. 

You can read more about our values and community guidelines in this post and our community terms of use here. Should you have any questions regarding guidelines, terms, or policies, please let us know via community@hubspot.com.  Thank you!

[CallumSteele]

How to Download My HubSpot SEO Certification When the Site Shows an Error?

I recently completed the HubSpot SEO Certification Exam and scored 50/60, successfully passing the exam. However, when I attempted to download my certification, I encountered an issue—there seems to be an error preventing the certificate from being displayed or downloaded.

Has anyone else experienced this issue? If so, what steps did you take to resolve it?

I’ve tried refreshing the page and checking from a different browser, but the problem persists. Any guidance from the HubSpot Community or Support Team would be greatly appreciated!

Looking forward to any solutions or advice. Thanks in advance!  

[BAhmed62]

Thank you for highlighting the issue. I'm having the same problem. Right the only solution seems to be screenshot the certificate when sharing.