Transfering HubSpot Certificates from old email

[ElinaH]

Hi Support, I have old certificates in my previous work account (old account has been deactivated. Didn't notice that that was possible to do by myself before leaving so I need a little help. I think there was over 5 certifications.

Old email: elina.hurtta@salescommunications.com

New email: elina.hurtta@valve.fi

br,

Elina

[Annie_Birai · Accepted solution]

I ran into this same issue in the past. If you have not already I, recommend contacting HubSpot support. They might be able to do it on your behalf if the account is still active. 

[ElinaH]

Thank you!

I contacted support and certificates are now transfered. You can find the Support bubble from the HubSpot bottom right corner (and select contact support from the link list).

[ElinaH]

Can't transfer certifications that way because I don't have access to my old account. 😕

[karstenkoehler]

Hi @ElinaH,

You can transfer certifications by following these steps: https://knowledge.hubspot.com/resources/transfer-certifications-to-another-email-address

Hope this helps!