Renewing SEO Certification

[jbryden24]

Good afternoon.  I am seeking to renew my certification for the SEO course.  I took the exam on Saturday and instead of showing new dates, it shows the old dates and my certification is set to expire on Wednesday (8/28/24).  I have watched all the videos and done all the exercises. Why is my certificate not showing the new dates?

I originally got the certificate in July 2022 and renewed it in July 2023. 

Thank you for your time.

[APernell]

Hello @jbryden24 and @JgUL ,

Thank you for reaching out to the academy community page! I'm happy to help out with this. Can you try a few 

troubleshooting steps:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. Try logging into your portal in your browser's incognito or private browsing mode. This will rule out any potential caching issues. https://knowledge.hubspot.com/website-pages/clear-your-browser-cache 

If it ends up being a browser cache issue, here are some instructions on how to clear your cache: 

3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don't have another browser currently installed on your computer, you can download one here: https://browsehappy.com

4. If that fails, try logging in from a different computer to rule out any settings on your current computer.

5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.

Thank you!

Anissa

[JgUL]

i CAME TO RESILVE THIS ISSUE AND WHAT A COINCEDENCE THE FIRST POST IS EXACTLY WHAT I WAS LOOKING FOR

[jbryden24]

I just took the exam again and I still got the current dates for my certification which expires tomorrow.