Problem with Academy Videos

[JMurphy8]

I'm having the same problem accessing Academy videos.  Started a few days ago and won't play any training video.

Was Edge that worked for a few weeks.  ("You’re using Edge 91"  https://www.whatsmybrowser.org/b/PYPKT)

Just tried Chrome and got the same issue. ("You’re using Chrome 91"  

https://www.whatsmybrowser.org/b/0IB4L)

Speed test results looked good:

I have cleared my cache in both Edge and Chrome. 

Any suggestions?

[JMurphy8]

Hi Ryanne, 

My internal company contact is working with someone at HubSpot.  They confirmed it's in issue on our side.

Thanks for following up.

John

[GeorgeBThomas]

Mine seems to be working fine.

I have made sure to update my browser to the latest version and clear the cache.

Did everyone make sure to do those things?

All ears,

George

[RyanneH]

Hey @JMurphy8 

Thanks for reaching out! Could you please provide one or two example links of where you are seeing this as well as a video of this behavior? Happy to take a look. 

Thanks!

Ryanne

Academy Specialist 

[SKadar]

I have the same problem. Doesn't work in Edge, Chrome and Firefox either.