HubSpot Academy Support

DNDM
Member

My Certificate image is not loading

SOLVE

HI, I just finished the test for digital marketing certification and success in passing the test on october 6th GMT +7 time, however, my certificate is not loading until now. Please help or give me advice what should I do next? I already clear the browser cache, I already restart the browser, also I tried restarting my laptop. But still, the message is the same as the attached image. Screenshot 2025-10-07 at 10.32.42.png

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1 Accepted solution
APernell
Solution
HubSpot Moderator
HubSpot Moderator

My Certificate image is not loading

SOLVE

@DNDM Do you mind refreshing your page? You should see it now. 

View solution in original post

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4 Replies 4
APernell
HubSpot Moderator
HubSpot Moderator

My Certificate image is not loading

SOLVE

Hello @DNDM ,

 

Thank you for reaching out to the academy community board! I'm happy to help out with this. You can view your certificate in your my profile in your academy!

 

Thank you!

The Academy team

0 Upvotes
DNDM
Member

My Certificate image is not loading

SOLVE

Hi, I viewed my profile in hubspot academy, there's no certificate in it. Attached is the preview
Screenshot 2025-10-08 at 08.50.17.png

0 Upvotes
APernell
Solution
HubSpot Moderator
HubSpot Moderator

My Certificate image is not loading

SOLVE

@DNDM Do you mind refreshing your page? You should see it now. 

0 Upvotes
DNDM
Member

My Certificate image is not loading

SOLVE

Yes. THanks a lot!