Missing Certification IDs / Unable to Download Certificates

[gknapp]

Hi all,

I'm unable to download three certificates that I completed late last year: Inbound Marketing, Social Media, and Growth-Driven Design. Specifically, I would like access to the Certificate/Credential ID so I can show this coursework on my LinkedIn profile.

Here is the requested information - 

1. The email address you completed the certification with: gknapp@yext.com

2. The name of the certification: Inbound Marketing, Social Media, Growth-Driven Design

3. The browsers you have tried loading the content in: Chrome (85.0.4183.121), Firefox (76.0.1)

4. Screenshot of the teams tab within your learning center:

5. Screenshot of the track tab of your learning center (after searching for your specific certification):

Please let me know if you have any questions.

Thank you,

Gordon

[LAkamavičiūtė]

Hello 

I have completed my Digital Marketing Course but cannot download the certification. The download arrow is not reactive. Help 🙂 

[cristinaAW · Accepted solution]

Hi @gknapp,

Thank you for reaching out! Please check your messages 🙂

Best,

Cristina 

[DariaD]

Hello! I'm having trouble with my certificate. It doesn't show my last name. I updated my profile according to the instructions provided on the troubleshooting topic, but it didn't help., I also cleaned the cache and cookies. I also asked for help one week ago, but nobody responded to me.

Please, help! Thank you!

[TuyenPham8]

Hi Cristina. Please check your messages. I got an issue with downloading my certificate.

Thank you.

[Jovitha]

You should open the course, and go to the last tab of the exam where you will get an option to download the certificate, even though it would be showing unable, then click on it another page would open there you should be able t download the certificate.