“Looks like you don't have an account" when i have

[mserpa]

I really need your help. I´m doing the HubSpot CMS For Marketers certification and I´m on the first practical exercise. I know that I have a link to get a free CMS sandbox account, but not let register with my account (marcoserpa45@hotmail.com). First, says " it look like you´re already using HubSpot" when I click to continue whin this user,  Says “Looks like you don't have an account", how can I have free CMS sandbox to do the exercise and finish my certification?

Thank you,

Marco Serpa

[cristinaAW]

Hi @mserpa,

Thanks for reaching out! Would you mind clearing your cache and cookies from all time following these steps? This process refreshes information in your browser and often allows HubSpot to work more smoothly. Once you've done that, can you please try siging up for a sandbox account again?

Thank you,

Cristina 

[mserpa]

Hi Cristina,

Thank you for your help. I think I did well.

But please Cristina, could you check my account, have another associate with the following number: 8197747. Where I did all exercises there, I hope they are okay.

Thank you so much,

Warm regards,

Marco Serpa

[cristinaAW]

Hi @mserpa,

Thanks for reaching out! I definitely see some progress was made for this certification. Currently out of the five exercises you have three completed, one started and one that has not been started yet. Once you complete those and the exam you should receive your certification!

Best,

Cristina 

[mserpa]

Hi @cristinaAW,

Could you check if is everything right?

I have completed the exercises and the exam one week ago. 

Thank you,

Marco Serpa

[cristinaAW]

Hi @mserpa,

Unfortunately it seems that two of the exercises have failed; add smart text to page and optimize your website for search engines.

Can you please try re-completing these? You should be able to do them from the track on the academy page!

Best,
Cristina 

[mserpa]

Hi @cristinaAW, 

Thank you for your message. I have checked and I have done the exercises well I think. 

I don't have recommendations.  

And about the smart rule, it's there. By Country ( London).

Let me know if I'm not right 😉

Thank you,

Marco Serpa 

[mserpa]

Hi @cristinaAW,

Could you give me some feedback about his situation?

Thank you so much,

Marco Serpa

[cristinaAW]

Hi @mserpa,

Just sent you a DM 🙂

Best,
Cristina 

[mserpa]

Hi Cristina,

Thank you for your quick response.

I made all exercises already and I'm doing the exam now.

Excited to receive my certification 😉

Warm regards,

Marco Serpa