“Looks like you don't have an account" when i have

mserpa
Participant

I really need your help. I´m doing the HubSpot CMS For Marketers certification and I´m on the first practical exercise. I know that I have a link to get a free CMS sandbox account, but not let register with my account (marcoserpa45@hotmail.com). First, says " it look like you´re already using HubSpot" when I click to continue whin this user,  Says “Looks like you don't have an account", how can I have free CMS sandbox to do the exercise and finish my certification?

 

printscreen1.pngprintscreen.png

 

 

 

Thank you,

 

 

Marco Serpa

0 Upvotes
9 Replies 9
CristinaA
Academy Team

Hi @mserpa,

 

Thanks for reaching out! Would you mind clearing your cache and cookies from all time following these steps? This process refreshes information in your browser and often allows HubSpot to work more smoothly. Once you've done that, can you please try siging up for a sandbox account again?

 

Thank you,

Cristina 

mserpa
Participant

Hi Cristina,

 

Thank you for your help. I think I did well.

But please Cristina, could you check my account, have another associate with the following number: 8197747. Where I did all exercises there, I hope they are okay.

 

Thank you so much,

 

Warm regards,

 

 

Marco Serpa

0 Upvotes
CristinaA
Academy Team

Hi @mserpa,


Thanks for reaching out! I definitely see some progress was made for this certification. Currently out of the five exercises you have three completed, one started and one that has not been started yet. Once you complete those and the exam you should receive your certification!

 

Best,

Cristina 

mserpa
Participant

Hi Cristina,

 

Thank you for your quick response.

I made all exercises already and I'm doing the exam now.

Excited to receive my certification 😉

 

Warm regards,

 

Marco Serpa

0 Upvotes
mserpa
Participant

Hi @CristinaA,

 

Could you check if is everything right?

I have completed the exercises and the exam one week ago. 

 

Thank you,

 

Marco Serpa

0 Upvotes
CristinaA
Academy Team

Hi @mserpa,

 

Unfortunately it seems that two of the exercises have failed; add smart text to page and optimize your website for search engines.

 

Can you please try re-completing these? You should be able to do them from the track on the academy page!

 

Best,
Cristina 

mserpa
Participant

Hi @CristinaA

 

Thank you for your message. I have checked and I have done the exercises well I think. 

I don't have recommendations.  

No recomondation Optimize Your Website For Search Engines Exercise.png

And about the smart rule, it's there. By Country ( London).

 

smart rule exercise.png

 

Let me know if I'm not right 😉

Thank you,

 

 

Marco Serpa 

0 Upvotes
mserpa
Participant

Hi @CristinaA,

 

Could you give me some feedback about his situation?

Thank you so much,

 

 

Marco Serpa

0 Upvotes
CristinaA
Academy Team

Hi @mserpa,

 

Just sent you a DM 🙂

 

Best,
Cristina 

0 Upvotes