Inbound Certification Link Error

SOLVE
MargretheA
Member

Hi,

I recenly passed the Inbound Certification and added it to my LinkedIn profile. However, the certification link shows an error message when I try to open it, as shown below:
Untitled.jpg

This only happens when I'm logged out of HubSpot, when I'm logged in the link works. I have also tried using a different browser and got someone to open the link on their computer, but the same thing happens. Does anyone know why?

Thank you!

0 Upvotes
1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @MargretheA

 

I reached out to you directly with next steps.

 

Thanks,
Jenny

View solution in original post

0 Upvotes
10 Replies 10
jennysowyrda
Community Manager

Hi @MargretheA,

 

Is that the link for associating the certificate with your linkedin or just to download the certificate? Additionally I am curious as to how you are accessing the link. 

 

Once I have this information I can continue investigating this on my end. 

 

Thank you,
Jenny

0 Upvotes
MargretheA
Member

It's the link to download the certificate. I followed the instructions I found on HubSpot FAQ.

0 Upvotes
MargretheA
Member

Hi, I wanted to check in to see if the issue has been resolved. Could it be that the link (https://hubspot-academy.s3.amazonaws.com/prod/certification/certificate-pdfs/7BAE596A14054871B489A4C...) is somehow only accessible when logged in to HubSpot?

0 Upvotes
jennysowyrda
Solution
Community Manager

Hi @MargretheA

 

I reached out to you directly with next steps.

 

Thanks,
Jenny

View solution in original post

0 Upvotes
MargretheA
Member

The link is now working, thank you!

0 Upvotes
QChauvat
Member

hi @jennysowyrda ,

 

I am having the same issue as MargretheA, with my Hubspot Inbound certification.

QChauvat_0-1611250833360.png

Here is the certification link

Do you need anything else to fix the issue ?

0 Upvotes
Pritish
Member

Hi Margrethe,

 

Could you please let me know how to view the certificate again as I am getting the same error when I am trying to view my certificate?? Your help would be much appreciated. Thank you and have a nice day.

0 Upvotes
MargretheA
Member

Hi,

This is what I did: Go to view your certificate, right-click on 'Download a printable certificate' and click 'Copy link address' (the start of the URL will look like this api.hubapi.com). You can then use this link to post on ex. LinkedIn, and it should be accessible for everyone. Hope this helps!

0 Upvotes
Pritish
Member

Thank you so much for your reply but it seems that today is one of those days where even simple things don't work out for me. Smiley HappyLet me try searching if there is any other way out. I appreciate that you took out time to reply on this thread. Thank you and have a good day 🙂

0 Upvotes
AmandaP
Participant

Margrethe,

Thank you! Your suggestion helped with this issus along with the one I had with my Content Marketing Certification. Orignally, with Inbound, the certificate appeared on LinkedIn. Months later, it only gave the error message along with the tree. As for my  Content Matketing Certificate, the image was of the instructor and the short congradulatory clip. My certification could not be loaded. 

0 Upvotes