Inbound Certification Issue

[AhmedAdel]

Dears,

          Kindly I need your help, that I changed my account name more than 2 weeks ago but it did not reflect on my Inbound Certification till now.

After following a guide to change name for the certification and I have no estimated time for the changing ID 4100640 hope to solve it.

I followed your advice on twitter to try another browsers and PCS and after using many PCs and laptops but the problem still found
only what I need to change the name to "Ahmed Adel Ahmed" like Inbound Marketing

Certification

Inbound Marketing Certification

instead of "Ahmed Ahmed Adel" like Inbound Certification

Inbound Certification

Hope to solve this issue as soon as possible.

       Best Regards

Ahmed Adel Ahmed

[jennysowyrda]

Hi @AhmedAdel, 

Were you able to follow the steps in this article to update your information? If you have done this and are still not seeing the change for the documents in your portal, please let me know. 

Thank you,
Jenny

[AhmedAdel]

I did all the steps but the problem still found

[jennysowyrda · Accepted solution]

Hi @AhmedAdel,

Thank you for confirming. Let me work with the support team on this matter to work towards resolving this for you! 

I will update you through this thread once I have more information! 

Best,

Jenny

[jennysowyrda]

Hi @AhmedAdel,

The certificate has been updated on HubSpot's end. If you're not seeing the update yet, I can send the certificate to you. 

Thanks,

Jenny

[AhmedAdel]

Thanks A lot the problem has been solved