I lost access to my old accout, Could you send me the certificate?

[HarrisonWon]

Hi. I've completed Inbound Marketing and Inbound Sales courses as "bgl492@myy.haaga-helia.fi" account, but now I have lost access to the account.

I need those certificates in pdf files, so could you send them to "jazz4harrison@gmail.com" please?

Thank you in advance.

[ASotnikova]

Hello,

I completed the Inbound Marketing certification over 5 years ago and now also lost my certificate. Unfortunately, I cannot log in with the old mail to the Academy anymore. Is there a chance that my certificate still can be found? 

Br, 
Anastasia 

[cristinaAW]

Hi @HarrisonWon,

Thank you for reaching out! I would be happy to transfer the certifications for you. Just to quickly clarify, all certifications associated with the old email will be transferred, we unfortunately cannot pick and choose. If that is okay with you, I can go ahead and transfer for you!

Best,

Cristina 

[LBoco]

Hello Cristina, this also happened to me

old email: linnbutterfield@gmail.com

new email: lboco@carifika.org

[HarrisonWon]

Thank you very much! Yes, please transfer them to me. 

Harrison

[cristinaAW]

Hi @HarrisonWon,

I looked up your old email address but I'm not seeing any certification associated with it. Did you by any chance take your certifications with a different email address?

Best,

Cristina 

[HarrisonWon]

Hi,

I'm not sure what went wrong, but if you cannot find any certification in that account could you please check these credential IDs instead?

76bade90fa5b495db93bedd07cafbd66

4a70a99917554f71977536146129bc44

Thank you.

Harrison

[cristinaAW]

Hi @HarrisonWon,

I was able to find the certificates! Is the old email address misspelled perhaps?

Best,

Cristina 

[HarrisonWon]

Hi Caiello,

sorry for the late reply, I think I somehow missed the notification

Glad to hear that! Yes, I think I somehow mistook the address with some other address.

Could you send me the certificates to jazz4harrison@gmail.com please?

Thank you so much!

Harrison

[cristinaAW · Accepted solution]

Hi @HarrisonWon,

I hope this finds you well. The issue here seems to be the old email address not the one you would like the certs transferred to.

Is it perhaps misspelled?

Best,

Cristina 

[dd242]

I am having the same trouble getting my certificates which were under an older account. Can you help?

[cristinaAW]

Hi @dd242,

Thank you for reaching out! Of course, we just need the email address they are associated to and the email address you would like for them to be associated to!

Best,

Cristina 

[Mikehub]

Hello Caiello,

I'm having the same issue after the company I was working with kicked me out. I've got the numbers and emails right here, should I send it to you via DM ?

Thanks in advance

[cristinaAW]

Hi @Mikehub,

Yes can you please DM me the email address the certifications were once associated to and the new email you would like them transferred to?

Best,
Cristina 

[HarrisonWon]

Hi Caiello,

Thank you! I checked the mail address again found my old account & certificates. You don't have to send them to me.

Thank you for your help and have a nice day

Harrison