Hubspot Sales-Software Certificate not generated

[directram]

hi all,

I did the hubspot Sales-Software-Certification, but the certificate is cannot be generated.

What I tried:

1. Brave, Edge, Chrome, Firefox Browser
2. Log-in/out
3. Cleared cache/cookies
4. Un/Reinstalled Browser

Is there something else I should try? Is this a known issue? What can I do in order to get this solved?

[APernell · Accepted solution]

Hello @directram,

Thank you for reaching out to the academy community board! I'm happy to help out with this. I am showing the certificate was awarded 14 hours ago, I would recommend downloading the certificate from the my profile tab in the academy page. 

Thank you!

The Academy team

[APernell · Accepted solution]

Hello @directram,

Thank you for reaching out to the academy community board! I'm happy to help out with this. I am showing the certificate was awarded 14 hours ago, I would recommend downloading the certificate from the my profile tab in the academy page. 

Thank you!

The Academy team

[directram · Accepted solution]

Thank you for your help and I found it. In case anybody else needs to find their certificate(s):
https://app-{your-region}.hubspot.com/academy/{your-user-id}/profile
and replace the {your-user-id} part with your user id e.g., 1234567 (you can find in the url) and {your-region} with the region your account is in.

[Benny_email]

I actually still can't find mine, I passed the email certification exam:

[APernell]

@Benny_email I am not showing a passed exam for the Sales Software course unfortunately. 

[Benny_email]

Oh! Sorry. It's a passed exam for email marketing. I tagged the wrong
discipline. I passed the exam and the practical exercise.

[chighsmith]

Hi @Benny_email,

Thank you for posting to the Community!

Tagging in @APernell to see if she has any advice or steps to take here!

Cassie, Community Manager

[Benny_email]

Thank you.

[antoniogarcia]

Hi Directram,
I have a couple of questions that might help narrow down the problem:

• Are you getting any specific error message?

• Is it possible that a practical exercise is still pending grading?

Pinging @APernell to see if she has any insights on this!

[directram]

Hi antoniogarcia,

1. there is no error message on the page itself, just a message that the certificate could not be generated.
2. All exercises are completed no more pending ones.

Here is the exact message I get on the exam page:

"Prüfung wurde bestanden, es wurde aber keine Auszeichnung generiert

Sie haben die Prüfung Sales-Software-Zertifizierung bestanden. Ihre Zertifizierung konnte jedoch nicht generiert werden. Bitte versuchen Sie, die Seite zu aktualisieren. Wenn das Problem weiterhin besteht, wenden Sie sich bitte an den Support."