HubSpot Academy Support

DavidC1
Member

HubSpot Marketing Software Issue

SOLVE

Hi, I'm having an issue with something I must complete to proceed with my certification. When I have the exercise to create a form, it says I must add a footer to my followup email. If I don't, the "save" button is greyed out. Every time, I create a footer to the email, and save it, but it doesn't show up and the "save" button is still greyed out. When I click on "create a footer" again, all the information I had previously put in is gone.

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1 Accepted solution
cristinaAW
Solution
Academy Team
Academy Team

HubSpot Marketing Software Issue

SOLVE

Hi @DavidC1,

 

Thank you for reaching out! It sounds like the follow-up email does not have the mandatory tokens in the footer according to CAN-SPAM law. 

 

Please take a look at your footer and make sure that the appropriate information is added, this should allow you to save and proceed!

 

Best,

Cristina 

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1 Reply 1
cristinaAW
Solution
Academy Team
Academy Team

HubSpot Marketing Software Issue

SOLVE

Hi @DavidC1,

 

Thank you for reaching out! It sounds like the follow-up email does not have the mandatory tokens in the footer according to CAN-SPAM law. 

 

Please take a look at your footer and make sure that the appropriate information is added, this should allow you to save and proceed!

 

Best,

Cristina