HubSpot Academy Exercise: Book a Meeting Using the Meeting Rotations Tool

[amouraz]

Hello! I’m unable to complete the task "HubSpot Academy Exercise: Book a Meeting Using the Meeting Rotations Tool." When I select "Schedule a meeting," nothing happens.

I activated the 14-day free trial, hoping it was a limitation issue, but it didn’t work.

How can I complete the task and continue the course to obtain the certificate?

[TKrypas]

Hi there, below are some troubleshooting steps you can try:

Basic Troubleshooting:

1. Clear Cache & Cookies: Ask them to clear their browser cache and cookies, then refresh the page.
2. Try Incognito Mode: Sometimes, browser extensions interfere with HubSpot. Using an incognito/private window can help.
3. Switch Browsers: If they're using Chrome, they can try Firefox, Edge, or Safari to see if the issue persists.
4. Disable Browser Extensions: Some extensions (e.g., ad blockers) can interfere with HubSpot's UI.

HubSpot-Specific Checks:

1. Confirm Trial Activation: Ask if they see any indicators that the 14-day trial is active. If not, they may need to re-activate it.
2. Check User Permissions: If they're in a company account, they should verify that they have the correct permissions to schedule meetings.

If the Issue Persists:

1. Try a Different Device: If possible, they should test on another device.
2. Contact HubSpot Support: If none of the above works, they can reach out to HubSpot support with screenshots or a screen recording of the issue.