How to Submit Practical Exercises?

bdougherty
Member

Can someone help me understand how to complete the practical exercises in the new certification courses? When I click on "Start Exercise" it just takes me to the relevant page in my account. There are no instructions there. There is no way to designate to HubSpot "Here is the completed assignment" there is nothing on the course page for me to link to a completed exercise or submit it there. I'm trying to re-complete my Contextual Marketing Course as it expired April 1st. Within my account, all the practical exercises have been completed because we regularly use smart content. I just need to know how to show I've done it and get it graded.

66 Replies 66
mgeorgieva
HubSpot Product Team

Hi there,

 

You should be able to see the instructions on the practical exercises before you even begin them like so: https://www.evernote.com/l/AJdrxM4hwm9Bv7NLW07gv-jHNlEp_eZnQzI

 

When you click into "start exercise," it will take you to the place where you can perform these actions. A big chunk of them will be automatically graded - in other words, we will see programmatically whether you completed the event or not. Some are still manually graded so a human has to go in and assess the work.


Does this make sense? Let me know what gets confusing about this process as we want to look at improving it and making it more intuitive.

 

Best,

Maggie

0 Upvotes
nicola_york
Member

Hi,

I'm having the same problem. I can see the (albeit quite brief) instructions but when I try and complete the practical exercise it opens in a new window with no instructions and no way to indicate that I have completed the exercise. If I return to the existing window it gives me the option 'resume exercise' but there doesn't seem to be anything else to do. Confusing!

 

mgeorgieva
HubSpot Product Team

Hi Nicola,

 

Which exercise is this? Can you share a screenshot or a link to my email addres - mgeorgieva@hubspot.com and I will look into it.

 

Thanks,

Maggie

0 Upvotes
Seblun
Member

Hey Maggie,

 

I'm experiencing the same problems as Nicola.

 

I'll post a screenshot of which exercise im stuck on.

 

bugg.PNG

mgeorgieva
HubSpot Product Team

Hi Seblun - from that screenshot it looks like your exercise is "in progress." This means that you've clicked on a link to start it and that our system is checking to see if you have completed the action we require here - in this case that's filtering contacts. If it was completed, the screen will update to say that. It generally takes about 24hrs or under. Has it been more than that for you?

 

Best,

Maggie

0 Upvotes
chandleryan
Participant

Hi Maggie, mine has been over 24 hours, but still shows in progress.

0 Upvotes
CristinaA
HubSpot Employee

Hi Chandler!

 

I just ran your email address in our backend and I'm seeing that this exercise was graded and passed successfully, it should now be all set.

 

Cristina 

0 Upvotes
chandleryan
Participant

Thank you somuch for the help! May I ask another question? I did not pass another 2 exercises, I re-did it, but is there a way I can know what mistakes I made so I can do it right next time? Thank you again!

0 Upvotes
ronja
Member

Hi,

 

I'm having difficulty with this too. Could you check if I successfully did the exercise?

0 Upvotes
Max4
Member

Hi Caiello,

 

Just submitted mine do you still have access to check?

 

THanks 

 

0 Upvotes
NatalieL11
Member

Same issue for me, Maggie. It's hard to tell whether it's even registering that I went through the motions of completing the practical exercise when it's saying 'in progress'. Please advise. 

jisac
Member

Hi Maggie, 

 

I've created 5 properties so far in my practical exercise.  How can I see I did this right? 

0 Upvotes
CristinaA
HubSpot Employee

Hi Seblun, 

 

The exercise has also been marked as completed for you as well!

0 Upvotes
Therory
Participant

Hi same issue for me, I think I've completed it but it will not move on

Thanks

 

ayottemary
Participant

HI, I am having the same problem with the exercise below, as soon as I am redirected to the exercise I complete it fine but there's no notification that it's been achieved. When I go back to the course it says 'Resume the exercise' or 'Restart Exercise'. What happens now? As I have tried this numerous times with no luck

bugg.PNG

CristinaA
HubSpot Employee

Hi @ayottemary,

 

Thanks for reaching out! I ran your email address in our backend and I am seeing that it was marked as completed. Did you receive your certification?

 

Best,

Cristina 

ayottemary
Participant

Perfect! Thank you Cristina,

 

All received and very helpful.

 

Thanks again 🙂

0 Upvotes
dkolms
Member

I'm on the filtering exercise and like others it's not clear how to submit - also there are only contacts, so options for filtering were very limited. Should I be accessing a different list of sample contacts or importing my own?

0 Upvotes
elisenolsen
Member

I am experiencing the same issue as Nicola. I do not know if my activity has been saved or completed. I have tried doing this once before and even after 24 hours, it was not graded. 

When I click "resume" it takes me back to the page and none of my filters that I applied or used previously are there. Is there anything I can do for it do be saved/ graded? 

 

Screen Shot 2020-04-12 at 1.24.34 PM.png

Kirigo
Member

Hi Maggie, 

 

I'm having the exact same issue as Nicola regarding my practical exercises not updating as complete on my course page, despite having performed the exercises twice. 

 

May you kindly assist?

 

Thank you, 

Kirigo.

0 Upvotes
PriyaMaheshwari
Member

Hi Maggie,

 

I am facing a similar problem.

I submitted my create a contact exam, but it still shows in progress.

Attaching the screenshot for your reference.

 

create contact progress.PNG

0 Upvotes
EVK17224
Member

Hello! 

 

After you feel like you've completed the exercise, refresh the HubSpot Academy window and your status should update. Worked for me!

CJohns
Participant

This is the response everyone is looking for. Down here folks! 

0 Upvotes
CristinaA
HubSpot Employee

Hi Nicola,

 

The filter your contacts exercise has also be graded and successfully completed for you as well!

 

Cristina 

0 Upvotes
AmyLou
Top Contributor

Hello!

I think some additional information is needed when one starts off doing the courses. For example, it doesn't say that you should close the tab when you think you've completed the exercise and continue. I found it a bit confusing in the beginning. There is no way to tell if you completed the exercise and one is not sure whether to continue or if they are missing something. That's just my 2 cents worth on practical exercises. 

Kind Regards

Amy-Lou

Crystal_L
Member

Hi Maggie,

I am having trouble with the practical exercises as well except my issue is the majority of them require me to have the Marketing Hub Professional or above to attempt them. I am an individual digital marketer so I not currently working with a company that has access to the paid versions. I was told though that this wouldn't affect my ability to become certified.

I have completed all the ones that I can and passed the exam, but I'm unsure if my certification validation is in process or it's in the system waiting for me to do more.

I've attached a screenshot of the message I get when attempting to do the practical exercises.

I'm hoping you can help or at least check on the status of my certification and that it's not waiting on me for something. Thank you for your time and help with this!

CrystalScreenshot_2020-08-27 HubSpot - Academy.png

0 Upvotes
CristinaA
HubSpot Employee

Hi Brittney,

 

The prompt for the exercise should be on the same page where you click the "begin exercise" button. Once it redirects you will need to go back to the original page of the exercise if you would like to look at the prompt again!

 

Cristina 

0 Upvotes
Bransom2011
Member

I too am having this exact same issue.  I have completed the exercise,  but there is no update of the previous certification course page.  There should be some type of additional confirmation that an individual has completed the exercise in the course. Only having the option to Skip or Resume leads to a high degree of ambiguity.  

 

Screen Shot 2019-10-26 at 9.45.07 AM.png

ChrisKowalewski
Member

Same issue here. Very tough to understand if I'm wasting my time or progressing through these excercises. Appreciate any support.