How to Submit Practical Exercises?

Highlighted
New Contributor

Can someone help me understand how to complete the practical exercises in the new certification courses? When I click on "Start Exercise" it just takes me to the relevant page in my account. There are no instructions there. There is no way to designate to HubSpot "Here is the completed assignment" there is nothing on the course page for me to link to a completed exercise or submit it there. I'm trying to re-complete my Contextual Marketing Course as it expired April 1st. Within my account, all the practical exercises have been completed because we regularly use smart content. I just need to know how to show I've done it and get it graded.

44 Replies 44
Highlighted
HubSpot Product Team

Hi there,

 

You should be able to see the instructions on the practical exercises before you even begin them like so: https://www.evernote.com/l/AJdrxM4hwm9Bv7NLW07gv-jHNlEp_eZnQzI

 

When you click into "start exercise," it will take you to the place where you can perform these actions. A big chunk of them will be automatically graded - in other words, we will see programmatically whether you completed the event or not. Some are still manually graded so a human has to go in and assess the work.


Does this make sense? Let me know what gets confusing about this process as we want to look at improving it and making it more intuitive.

 

Best,

Maggie

Reply
0 Upvotes
Highlighted
New Member

Hi,

I'm having the same problem. I can see the (albeit quite brief) instructions but when I try and complete the practical exercise it opens in a new window with no instructions and no way to indicate that I have completed the exercise. If I return to the existing window it gives me the option 'resume exercise' but there doesn't seem to be anything else to do. Confusing!

 

Highlighted
HubSpot Product Team

Hi Nicola,

 

Which exercise is this? Can you share a screenshot or a link to my email addres - mgeorgieva@hubspot.com and I will look into it.

 

Thanks,

Maggie

Reply
0 Upvotes
Highlighted
New Member

Hey Maggie,

 

I'm experiencing the same problems as Nicola.

 

I'll post a screenshot of which exercise im stuck on.

 

bugg.PNG

Highlighted
HubSpot Product Team

Hi Seblun - from that screenshot it looks like your exercise is "in progress." This means that you've clicked on a link to start it and that our system is checking to see if you have completed the action we require here - in this case that's filtering contacts. If it was completed, the screen will update to say that. It generally takes about 24hrs or under. Has it been more than that for you?

 

Best,

Maggie

Reply
0 Upvotes
Highlighted
New Contributor

Hi Maggie, mine has been over 24 hours, but still shows in progress.

Reply
0 Upvotes
Highlighted
HubSpot Moderator

Hi Chandler!

 

I just ran your email address in our backend and I'm seeing that this exercise was graded and passed successfully, it should now be all set.

 

Cristina 

Reply
0 Upvotes
Highlighted
New Contributor

Thank you somuch for the help! May I ask another question? I did not pass another 2 exercises, I re-did it, but is there a way I can know what mistakes I made so I can do it right next time? Thank you again!

Reply
0 Upvotes
Highlighted
New Member

Same issue for me, Maggie. It's hard to tell whether it's even registering that I went through the motions of completing the practical exercise when it's saying 'in progress'. Please advise. 

Highlighted
HubSpot Moderator

Hi Seblun, 

 

The exercise has also been marked as completed for you as well!

Reply
0 Upvotes
Highlighted
Regular Visitor

Hi same issue for me, I think I've completed it but it will not move on

Thanks

 

Reply
0 Upvotes
Highlighted
New Contributor

HI, I am having the same problem with the exercise below, as soon as I am redirected to the exercise I complete it fine but there's no notification that it's been achieved. When I go back to the course it says 'Resume the exercise' or 'Restart Exercise'. What happens now? As I have tried this numerous times with no luck

bugg.PNG

Highlighted
HubSpot Moderator

Hi @ayottemary,

 

Thanks for reaching out! I ran your email address in our backend and I am seeing that it was marked as completed. Did you receive your certification?

 

Best,

Cristina 

Highlighted
New Contributor

Perfect! Thank you Cristina,

 

All received and very helpful.

 

Thanks again Smiley Happy

Reply
0 Upvotes
Highlighted
Visitor

I'm on the filtering exercise and like others it's not clear how to submit - also there are only contacts, so options for filtering were very limited. Should I be accessing a different list of sample contacts or importing my own?

Reply
0 Upvotes
Highlighted
Visitor

I am experiencing the same issue as Nicola. I do not know if my activity has been saved or completed. I have tried doing this once before and even after 24 hours, it was not graded. 

When I click "resume" it takes me back to the page and none of my filters that I applied or used previously are there. Is there anything I can do for it do be saved/ graded? 

 

Screen Shot 2020-04-12 at 1.24.34 PM.png

Reply
0 Upvotes
Highlighted
Visitor

Hi Maggie, 

 

I'm having the exact same issue as Nicola regarding my practical exercises not updating as complete on my course page, despite having performed the exercises twice. 

 

May you kindly assist?

 

Thank you, 

Kirigo.

Reply
0 Upvotes
Highlighted
New Contributor

Hi Maggie,

 

I am facing a similar problem.

I submitted my create a contact exam, but it still shows in progress.

Attaching the screenshot for your reference.

 

create contact progress.PNG

Reply
0 Upvotes
Highlighted
HubSpot Moderator

Hi Nicola,

 

The filter your contacts exercise has also be graded and successfully completed for you as well!

 

Cristina 

Reply
0 Upvotes
Highlighted
Occasional Contributor

Hello!

I think some additional information is needed when one starts off doing the courses. For example, it doesn't say that you should close the tab when you think you've completed the exercise and continue. I found it a bit confusing in the beginning. There is no way to tell if you completed the exercise and one is not sure whether to continue or if they are missing something. That's just my 2 cents worth on practical exercises. 

Kind Regards

Amy-Lou

Highlighted
HubSpot Moderator

Hi Brittney,

 

The prompt for the exercise should be on the same page where you click the "begin exercise" button. Once it redirects you will need to go back to the original page of the exercise if you would like to look at the prompt again!

 

Cristina 

Reply
0 Upvotes
Highlighted
New Member

I too am having this exact same issue.  I have completed the exercise,  but there is no update of the previous certification course page.  There should be some type of additional confirmation that an individual has completed the exercise in the course. Only having the option to Skip or Resume leads to a high degree of ambiguity.  

 

Screen Shot 2019-10-26 at 9.45.07 AM.png

Highlighted
New Member

Same issue here. Very tough to understand if I'm wasting my time or progressing through these excercises. Appreciate any support.

Highlighted
New Contributor

Same issue with the same course (HubSpot Sales Software). I contacted chat support, they asked to wait for a week for the practical texts to be manually graded. It's been a week now and I have no response till now. Can someone from the HS team please try and process this faster as I need this certification urgently?

Reply
0 Upvotes
Highlighted
HubSpot Moderator

Hi @saadia and @Kriss,

 

Thank you so much for reaching out! Are you both still experiencing an issue with these certifications?

 

Best,
Cristina 

Reply
0 Upvotes
Highlighted
New Contributor

Yes, been months. Still haven't received certification. Contacted so many customer service representators, still no help. Wouldn't recommend this to anyone. 

Reply
0 Upvotes
Highlighted
HubSpot Moderator

Hi @saadia,

 

Thank you for clarifying! I ran your email address in our backend and unfortunately it seems that 3 of the 4 exercises did not successfully pass. In order to receive the certification you will need to re-do the following exercises:

 

1. filter your contacts

2. Create a deal

3. Create a task

 

Best,

Cristina 

Reply
0 Upvotes
Highlighted
New Member

Hello. I'm facing the same problem here. How do I know that I have completed practical exams. There is no completed button. Please help. Thanks!

Reply
0 Upvotes
Highlighted
HubSpot Moderator

Hi @SaintYupar,

 

I hope this finds you well! I ran your email address in our backend and I am seeing that the certification was given out two weeks ago, are you still unable to see it on your end?

 

Cristina

Reply
0 Upvotes