First Login Redirecting to Academy Page

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Colaborador Iniciante

Hi, 

 

I started using the HubSpot Academy Account for a month.

Then, created a company and started updating the data there. 

The problem is I always landed on the "Academy Page" instead of "Sales Dashboard"  whenever signing in to my HubSpot account and that problem happens to other users on my company account as well. 

 

Therefore, I would like to fix and change my company as private account not as academy account. 

 

Can anyone help me fix this one please ? 

 

Best Regards.

 

 

 

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5 Respostas 5
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Moderador da HubSpot

Hi @emmy,

 

Thank you for reaching out! If you clear out your browser cache and cookies and then log in again, this should actually help fix this redirecting issue!

 

Best,

Cristina 

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Colaborador Iniciante

Hi @caiello , 

 

I have tried clearing the browsing history and it still doesn't work. 

I also tried with using Incognito tab and it still doesn't work. 

The "https://app.hubspot.com/login" keeps redirecting me to the "hubspot.com/home.beta" then, ended up with "https://app.hubspot.com/academy/" page. Smiley triste

 

Best Regards,

Emmy

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Moderador da HubSpot

Hi @emmy ,

 

Thanks for clarifying! Which account are you trying to log into when seeing this redirect? I'm seeing that you are currently a user in three different accounts. This issue is usually due to how something is caching in the browser you are using.

 

Best,

Cristina

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Colaborador Iniciante

Hi @caiello , 

I'm using '6494242' and I tried clearing the cached and also tried with incognito tab.

 

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Moderador da HubSpot

Hi @emmy ,

 

Can you please try logging in via this page: https://www.hubspot.com/ ? The login button is in the top right hand corner!

 

Best,

Cristina 

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