HubSpot Academy Support

JDam
Participant

Features blocked, unable to complete certification.

Hi there,

 

I'm unable to complete certification because features are blocked in my sandbox account. I can't create any pages, which is crucial to complete the course.

The error says: We weren't able to verify your business information and are unfortunately unable to provide full access to the HubSpot platform. This is a final decision that can't be appealed.

 

Thank you for any help you can provide.

Jorg

RyanneH
HubSpot Moderator
HubSpot Moderator

Features blocked, unable to complete certification.

Hi @JDam ,

 

It is likely that you've created another free HubSpot instance as opposed to a true developer test account. - more on this here. The developer account you were advised to create was incorrectly linked in the initial article shared in the lesson and we've touched base with our Knowledge Base team to update this. Once you create a true test account you can copy the templates or themes you might have created as outlined here

 

Best,

Ryanne

Academy Specialist

0 Upvotes
JDam
Participant

Features blocked, unable to complete certification.

Hi @RyanneH,

 

Thanks for responding. I'm currently following the HubSpot CMS for Developers Course.

Hope you can help.

 

Best regards,

Jorg

0 Upvotes
RyanneH
HubSpot Moderator
HubSpot Moderator

Features blocked, unable to complete certification.

Hi @JDam , 

 

Thanks for reaching out. What certification are you referring to? 

 

Best,

Ryanne

Academy Specialist 

0 Upvotes
mikeydigital
Participant

Features blocked, unable to complete certification.

Same here. Unable to create a page and finish the course due to the restriction.