Exam passed but not issued

[GStaunton]

Hi there,

I just passed my exam for HubSpot Marketing Hub Software and I have got an error:

Exam passed but award not generated

You passed the HubSpot Marketing Hub Software exam. But we can't generate your award. Please contact support.

Your score was 51/60

Please can someone look into this - I do not have support access as I am on the free version which is why I am posting it here.

[GCordeiro]

Hello there - I'm getting the same issue. Some exercises appear to require a paid account. Can you clarify if that's the case? Thank you!

[APernell]

Hello @GStaunton ,

Thank you for reaching out to the academy community page! I'm happy to help out with this. It looks like your certification has been rewarded, there is a delay in the certification. 

Thank you!

Anissa

[NTolentino]

I haven't received my certificate as well, please help me.