Changing a field type to drop down on sales pipeline 'Closed Lost Reason'
May 4, 2021 7:59 AM - edited May 4, 2021 8:01 AM
I have been on livechat to HubSpot but have exhausted all options on how to fix this so hoping someone may have some advice.
On my sales pipeline, when a deal is 'Lost' it asks for a reason as to why which is perfect. However, I want there to be a drop down menu instead of having the option to write a reason.
On Live chat they instructed me to go into settings>properties>filter by deal properties>closed lost reason>field type> change multi-line text to drop down.
When I do this and click on milti-line text, I get an error message that says "This property cannot be changed as it is in use by 1 app".
There was one deal under lost, which I have now deleted, I have cleared my cache incase this was an issue and I am still getting the same error message displayed each time.
Does anyone know how I can overcome this and change this field to a drop down?