Certification not Loading

[cjh232]

I’m experiencing an issue where HubSpot Sales Hub Software certification is not loading, and it has been over a day. I’ve already tried clearing my cache and reloading the page in a different browser, but the issue still persists.

Could you please assist me with this?

[APernell]

Hello @cjh232 ,

Thank you for reaching out to the academy community board! I'm happy to help out with this. When you get the message "

Exam passed but award not generated

You passed the HubSpot Sales Hub Software exam. But we were unable to generate your award. Please try refreshing the page and if the issue persists, please contact support." You can go into your my profile and view and download your certificate from there. 

Thank you!

The Academy team

[cjh232]

I also do have a practical exercise that was part of the learning that has not been graded in the last 24 hours. "Book a Meeting Using the Meeting Rotations Tool submitted" part of the hubspot sales hub software training.

 

[GiantFocal]

Hi @cjh232,

Can you clarify what you mean by the certification is not loading? Is it on your profile?

[cjh232]

Hello yes it is in my profile and this is what it says.

"Exam passed but award not generated

You passed the HubSpot Sales Hub Software exam. But we were unable to generate your award. Please try refreshing the page and if the issue persists, please contact support."