Certificate transfer doesn't work

[DSané]

I'm currently trying to transfer all my certificates from this adress:

djimaly.eva@gmail.com

To this one:

djimalyeva.sane@gmail.com

I received the email asking me to confirm the 2nd mail adress. When I click on the confirm button, I'm redirected to the HubSpot page asking me to pick one of the accounts, but it's unclear as there is no instruction. No matter what account I click on, I get an error anyway.

How can I complete this transfer?

Thank you in advance

[Jigar_Thakker]

Hi @DSané,

Here’s a step-by-step guide on how to transfer your certificates from one account to another: https://knowledge.hubspot.com/help-and-resources/transfer-certifications-to-another-email-address

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !  Let me know if you have further questions