Certificate download issue

KNguyen13 · 2 weeks ago

Hello all,

I have completed a few certifications however I was unable to download it. I'm able to screenshot, copy and send it to someone else, however when viewing the image and downloading it would not let me. I tried a different browser, cleared my cache, and it still wouldn't work.

I'm logged in as a student so I don't use the CRM on this account.

BérangèreL · a week ago

Hi there,

Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates.

Our team is investigating. Can you please follow the steps indicated in this post: "Updates on the Downloading Certificates issue on HubSpot Academy".

We're sorry for the inconvenience.

Thank you!

Best,
Bérangère

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danachuka · 2 weeks ago

I am having the same issues. Have you found a fix? I too can't download or screenshot because it doesn't load

Abbos · a week ago

I am having the same issue, too

danachuka · a week ago

Right-click on the certificate that doesn't load properly and click, "open image in new tab". You're welcome 😉

HubSpot Academy Support