HubSpot Academy Support

DariaD
Participant

Certificate doesn't show my last name

Hello! I'm having trouble with my certificate. It doesn't show my last name. I updated my profile according to the instructions provided on the troubleshooting topic, but it didn't help., I also cleaned the cache and cookies. I also asked for help one week ago, but nobody responded to me.

Please, help! Thank you!

0 Upvotes
4 Replies 4
APernell
HubSpot Moderator
HubSpot Moderator

Certificate doesn't show my last name

Hello @DariaD ,

 

Thank you so much for reaching out. Are you taking about your Inbound Marketing certificate, if so I just regengrated the certificate and you should be able to download the new version. If it is a different certificate please let me know.

 

Always,

Anissa

0 Upvotes
DariaD
Participant

Certificate doesn't show my last name

Hi! Yes, it is Inbound Marketing. It still doesnt show my last name 😞
Screenshot attached.Screen Shot 2022-05-27 at 1.15.13 PM.png

0 Upvotes
Jasuma
Member

Certificate doesn't show my last name

Hi Anissa!

Could you help me with the same problem. I just finished the Inbound Marketing certificate and it place my surname as N/A. 

Thanks!

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Certificate doesn't show my last name

Hello @Jasuma ,

 

I just regenerated the certificate. Here is the updated one 

 

Always,

Anissa

 

0 Upvotes