Certificate course updated and erased all of my original course content
I started taking the Digital Marketing course a month or so ago. I was only able to work on it once or twice a week, but had gotten through 8 of 10 modules.
A week later I logged in and it said my course was no longer available. I looked for the course and found it and the thumbnail said I had completed 8 of 10 courses.
However, when I clicked on the course, 8 out of 10 modules were now different. All of the original modules were gone.
I had 10-12 hours and pages upon pages of notes I took. All of that is useless now and I cannot take the test since I'll have to slog through 8 modules all over again.
Is there a way to find my original course? Someone please tell me I don't have to start all over again!
Thank you for reaching out to the academy community board! I'm happy to help out with this.
I apologize for any inconvenience this may cause, but unfortunately, there is no option to access the previous data due to the recent updates made to the course. The curriculum has been revised to enhance the learning experience and ensure that the material is current and relevant. Therefore, in order to obtain the certificate, you will need to enroll in and complete the updated course. This will not only help you acquire the necessary knowledge but also ensure that your certification reflects the latest standards in the field. Thank you for your understanding, and if you have any further questions or need assistance, please feel free to reach out.
Certificate course updated and erased all of my original course content
That is beyond infuriating to hear. I spent 12 hours of my life on that program and completed 8/10 modules. You expect me to start over and invest that much time again while not knowing if I am going to be able to complete a course before you wipe out all of my progress again?! What about the other programs I was considering taking, will you just wipe out all of my progress on those if I don't complete them before some unknown date when you erase the existing program and force me to start over again?!
I have zero confidence in you programs now. I had more courses that I wanted to take but the fact that you can strip all of my work away from me and then just shrug your shoulders about it is insane to me.
There has to be a better resolution that telling me "oh well, you'll just have to start all over again if you want to test for the certificate because we really don't care about the 12 hours you had already invested. and oh by the way, we're not sorry for not giving you a heads up that we were changing the program and wiping out all of your work so you never had the chance to finish before that happened."
