Certificate Not Loading

[CTorres88]

I just recently passed my HubSpot Sales Hub Software training but my certificated was not produced and it said to contact support. 

[NOlah]

Hello @CTorres88, thank you for contacting us!

Sometimes this message appears when our system takes a few minutes longer to generate an award than the "Exam passed" message takes to appear. I've confirmed on the backend that we have awarded you a certificate, could you please refresh the page to populate the certificate?

If you continue to have this problem, I recommend you get in touch with HubSpot Technical Support, as support is included in your subscription and they can provide real-time assistance for this matter, where you can share screenshots and more information about it.

Thank you,

Noémi