Cert Transfer Email Never Arrived

[SMcFadden]

Hello,

I'm working on trying to transfer a certification from my personal account to a work account at my new job. I went ahead and initiated the transfer to my new email but I never received an email with the transfer link. Nothing went to spam. Nothing at all. Help!

[Jessy93]

I do have the same problem. The mails never arrive. I will leave my current company and want to access my certificates later on and continue the courses. I'd be happy about any help.

[Anne-Roos_BBCnv]

Dear Ryanne,

I have the same technical issue. I want to transfer my certificates, but I never received a confirmation email. I also checked spam. 

old mail address: vandezande@bbc.be

new mail address: anneroos.vdz@gmail.com

Thanks a lot for your help!

Regards, Anne-Roos

[RyanneH · Accepted solution]

Hey @SMcFadden  - all set! 

[SMcFadden]

Thanks so much!

[RyanneH]

Hi @SMcFadden ,

Thanks for reaching out! I'm happy to assist with this transfer of certifications. Can you please provide the old email address and the new email address? You can do this as a reply or via DM. 

Best,

Ryanne

Academy Specialist 

[SMcFadden]

That would be great, thank you!

Old Email: shawnm105@icloud.com

New Email: smcfadden@smartbugmedia.com