Cannot complete FILTER YOUR CONTACT Exercise

[RKHADKA1]

How is this not complete?

[ckounte]

Sometimes it helps to log out and then to log in again

[KyleJepson]

Sorry for the difficulty here. I was able to manually update this for you, and you're now certified!

Kyle

[RKHADKA1]

No, it didn't solve the problem.

[RKHADKA1]

Hi @APernell ,

I have tried multiple times changing websites and clearing cache. Every time I submit assignment I get failed as a result after a week. I have been submittting different answers for past month.

Br,

Roshan

[APernell]

Hello @RKHADKA1 ,

Thank you so much for reaching out. Can you try a couple troubleshooting steps:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. Try logging into your portal in your browser's incognito or private browsing mode. This will rule out any potential caching issues. https://knowledge.hubspot.com/website-pages/clear-your-browser-cache

If it ends up being a browser cache issue, here are some instructions on how to clear your cache:

3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don't have another browser currently installed on your computer, you can download one here: https://browsehappy.com

4. If that fails, try logging in from a different computer to rule out any settings on your current computer.

5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.

Please let me know if the issue is still happening.

Always,

@APernell