HubSpot Academy Support

graceellafoster
Member

Can't take my exam

I have completed the learning for the social media marketing course and am ready to take my exam however i have tried 3 times now and every time i get a pop up saying "times up you scored 0/70" before I'm able to answer the first question. I have tried on Safari and Chrome and i don't understand why this is happening. Does anyone know how i can take my exam?

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APernell
HubSpot Moderator
HubSpot Moderator

Can't take my exam

Hello @graceellafoster ,

 

Thank you for reaching out to the academy community page! I'm happy to help out with this. Can you try a few other 

troubleshooting steps:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. Try logging into your portal in your browser's incognito or private browsing mode. This will rule out any potential caching issues. https://knowledge.hubspot.com/website-pages/clear-your-browser-cache 

If it ends up being a browser cache issue, here are some instructions on how to clear your cache: 

3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don't have another browser currently installed on your computer, you can download one here: https://browsehappy.com

4. If that fails, try logging in from a different computer to rule out any settings on your current computer.

5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.

 

Thank you!

Anissa

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