Can't View or Download My HubSpot Academy Certificate

[EKhan3]

Hi,

I just completed the AI for Marketers course on HubSpot Academy, but I can’t seem to view or download my certificate. My course progress shows as completed, but there’s no option to access the certificate.

I’ve tried refreshing the page, clearing my cache, and checking my account settings, but nothing seems to work. Could someone help me resolve this?

Thanks in advance!

[BérangèreL]

Hi there,

Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates.

Our team is investigating. Can you please follow the steps indicated in this post: "Updates on the Downloading Certificates issue on HubSpot Academy".

We're sorry for the inconvenience.
 

Thank you!

Best,
Bérangère