Can't Take Digital Marketing Certification Exam

[jesutoyosilorun]

Hi Hubspot,

I have since finished all my classes and exercises for the Digital Marketing Certification Course. At the point of Taking the Exam for the course, I got to a page (copy attached) that said I did not make the grade required to pass WHEN IN FACT I HAVE NOT SEEN OR TAKEN THE EXAM AT ALL. 

I was advised to wait 12hours to try again, which i did. But I still get the same message. 

I went on to Log out of my Hubspot Academy Account and even cleared the Cache of my Browser...I logged in again after 12hours and I am still getting the same error. 

Kindly help resolve the issue as I need to take the exam and get my certificate. 

I do hope I get a prompt response. Thank you so much! 

Toyosi Ayoola-Abolade

[jesutoyosilorun]

Hi Anissa,

Please I still await your response

[APernell]

Hello @jesutoyosilorun ,

Thank you for getting back, but I am still waiting on the:

1. A HAR file recorded during the video
2. A console Log captured during the video.

I will need this information to fully troubleshoot the issue and you can email me this information to apernell@hubspot.com

[APernell]

Hello @jesutoyosilorun ,

Thank you for reaching out. I am sorry to hear that this is happening. Can you provide me with:

1. A screen recording (if possible, using Loom as this will allow you to send on the link) showing your next attempt to retake the exam
2. A HAR file recorded during the video
3. A console Log captured during the video.

Once I have this information, we will be able to better troubleshoot the issue. 

Thank you,

Anissa

[jesutoyosilorun]

Hi Anissa,

Here is the Video Link as requested.

https://www.loom.com/share/dc07a1e405ed4406bcd967b04de5fdef

Thank you

[APernell]

Hello @jesutoyosilorun ,

Thank you, were you also able to get the:

1. A HAR file recorded during the video
2. A console Log captured during the video.

I will need this information to fully troubleshoot the issue and you can email me this information to apernell@hubspot.com

Thank you,

Anissa