Can't delete Templates or Sequences

[juancantona]

I was a pro user and have downgraded to free - I am trying to delete templates that were part of a sequence. I cannot do so because I must first delete them from the sequence.  But I cannot access the sequence because it's now a free account. 

How can I delete all my sequences and templates?

[karstenkoehler · Accepted solution]

Hi @juancantona,

This is a known issue. Forutnately, the HubSpot Community managers are helping users with deletion over in this thread. I'd recommend you hop over there, add your request and share your portal ID.

Best regards!