no-reply emails from primary software not contact
a month ago
Hi, sorry if i'm not getting the words right, i'm not sure how to phrase so my searches feel feeble and i'm not finding any related problems here.
I use a software called yardbook for most of my invoicing, estimates, contact management, and other emails. It provides templates and private links within the email so clients can check their accounts, and I am BCC'd to keep a record on file of attached documents and conversations. They are sent to the general inbox in my gmail (and marked as read, and a copy printed for filing).
But in hubspot they are all jumbled together as one contact because they are all received from firstname.lastname@example.org instead of filed under the actual contact that received the email. If I attempt to reply in gmail it will reply to the client.
Am i able to have hubspot recognize the other recipient's email address as the contact? Or do I have to add no-reply to my blacklist and depend on gmail more heavily and separately? I'm looking for a workaround that doesn't force hubspot to assume this email address is a contact and have it included on file for a contact's conversation with me.