Feb 23, 2021 8:29 PM
We can exclude our IP from website tracking analytics. Why can we not exclude IP addresses from being tracked by the email tracking pixel in our Hubspot messages?
Mar 14, 2022 10:55 AM
May 10, 2022 10:53 AM
I managed to find how to block recording for our own email openning.
General > Email > (scroll down the bottom of the page) Email Extension Settings > Manage blocked IP addresses > Add your own IP address > Boom! All done!
Just a quick note that if you are using a dynamic IP, you will need to add the new IP every single time you notice a change on your IP.
Hope this helps someone.
Mar 14, 2022 11:00 AM
You're correct, I misread. You can however exluce recipients from CRM email logging, would that solve your original query? https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list
Mar 14, 2022 11:06 AM
No, that will not solve this issue. The intent is to improve our email tracking analytics so they are not recording when we open our own email.
Mar 14, 2022 11:10 AM
Got it. Have you looked into this? https://knowledge.hubspot.com/connected-email/manage-your-hubspot-sales-extension-settings#blocked-i...
Feb 24, 2021 11:15 AM
Mar 11, 2022 10:26 AM
@bsm007 not trying to steal your thread but struggling with the same issue. Just to make sure I understood it correctly - do you mean Hubspot Support confirms that the IP blocking does not work for email tracking (e.g. the open function)?
My struggle is that I go through the emails I sent sometimes in the Sent forlder, which would 'accidentally' be logged as Open. It is confusing when the leads list get long. Often I won't remember if that's me opening or that was the lead.
Thank you in advance!
Feb 24, 2021 12:34 AM
You can exclude recipients from CRM email logging by putting your internal email addresses onto a Never Log list, see here: https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list
Does that solve your query?