exclude my IP address from email tracking pixel

[bsm007]

We can exclude our IP from website tracking analytics. Why can we not exclude IP addresses from being tracked by the email tracking pixel in our Hubspot messages?

[bsm007]

@AWang4 That is correct. They cannot block the tracking pixel from recording when we open our own messages.

@karstenkoehler Please see my response above. The Never Log excludes email addresses not IP addresses and is not associated with the 'open' tracking by Hubspot.

[AWang4]

I managed to find how to block recording for our own email openning.
General > Email > (scroll down the bottom of the page) Email Extension Settings > Manage blocked IP addresses > Add your own IP address > Boom! All done!

Just a quick note that if you are using a dynamic IP, you will need to add the new IP every single time you notice a change on your IP.

Hope this helps someone.

[karstenkoehler]

Hi @bsm007,

You're correct, I misread. You can however exluce recipients from CRM email logging, would that solve your original query? https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list

Best regards!

[bsm007]

No, that will not solve this issue. The intent is to improve our email tracking analytics so they are not recording when we open our own email.

[karstenkoehler]

Hi @bsm007,

Got it. Have you looked into this? https://knowledge.hubspot.com/connected-email/manage-your-hubspot-sales-extension-settings#blocked-i...

Best regards!

[bsm007]

Hi Karsten, 

That excludes email addresses not IP addresses and is not associated with the 'open' tracking by Hubspot.

Additionally, I already verified with Hubspot support that the IP blocking for website analytics is not currently available for email tracking: https://knowledge.hubspot.com/reports/exclude-traffic-from-your-site-analytics

[AWang4]

@bsm007 not trying to steal your thread but struggling with the same issue. Just to make sure I understood it correctly - do you mean Hubspot Support confirms that the IP blocking does not work for email tracking (e.g. the open function)? 


My struggle is that I go through the emails I sent sometimes in the Sent forlder, which would 'accidentally' be logged as Open. It is confusing when the leads list get long. Often I won't remember if that's me opening or that was the lead.

Thank you in advance! 

[karstenkoehler]

Hi @bsm007,

You can exclude recipients from CRM email logging by putting your internal email addresses onto a Never Log list, see here: https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list

Does that solve your query?