Gmail Sales Extension

NoahNZ
Member

email activity logged to wrong user

SOLVE

 

Looking at the email activity reports in dashboards, I see that a large number of emails that were sent by User A or User B are showing as activity under User C instead.  the contact owner is set correctly and I can't seem to find any other indication of what associates an email send to a user... could this be happening because of the gmail sales extension?

 

if the hubspot account is setup with UserC@gmail.com as the primary account holder, and user A and B are connected to the main account through the sales extension, does this then confuse the system?

 

not sure I'm describing my issue clearly...but any help appreciated!

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

email activity logged to wrong user

SOLVE

Hi @NoahNZ,

 

Indeed a bit confusing – could you confirm that each user is using their own device, own email account (unique email address + password) and have their own HubSpot account that they log into using their own email address?

 

Those would be starting requirements. If any accounts are shared, this would "confuse" HubSpot, yes.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

email activity logged to wrong user

SOLVE

Hi @NoahNZ,

 

Indeed a bit confusing – could you confirm that each user is using their own device, own email account (unique email address + password) and have their own HubSpot account that they log into using their own email address?

 

Those would be starting requirements. If any accounts are shared, this would "confuse" HubSpot, yes.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.