Gmail Sales Extension

hssandesh
Contributor

eMails Tracking

SOLVE

I'm using the free plan and have a question

 

I only get a notification when an email is opened the first time. What happens when the email is opened more than once/multiple times? Wouldn't therer be notifications each time the email is opened or clicked?

 

But i only get an alert once. (desktop notification)

0 Upvotes
1 Accepted solution
Bryantworks
Solution
Key Advisor

eMails Tracking

SOLVE

Hey @hssandesh,

 

I believe that HubSpot will only show the notification once, but you can see the raw count of opens on the contact record as time goes on, but also in the activity feed within the extension or HubSpot inside the "Bell" icon.

 

Hope this helps!

Chris Bryant | Your Dedicated HubSpot Expert

View solution in original post

4 Replies 4
Bryantworks
Solution
Key Advisor

eMails Tracking

SOLVE

Hey @hssandesh,

 

I believe that HubSpot will only show the notification once, but you can see the raw count of opens on the contact record as time goes on, but also in the activity feed within the extension or HubSpot inside the "Bell" icon.

 

Hope this helps!

Chris Bryant | Your Dedicated HubSpot Expert
gpitchuka
Member

eMails Tracking

SOLVE

Hi Bryan, 

I have a weird issue while using hubspot with outlook. When I open a sent email from my sent items, I get a noticfication that the email was opened too. 
Its difficult to understand if I opened or the recipient opened it. 
hub.png

In the attached screenshot, At 5.13 I opened the email. also at 11.50 when I sent the email, I opened it from my sent items and it recorded it . I dont think it should be recording when I open it right ?

0 Upvotes
RoseSaini
Member

eMails Tracking

SOLVE

Hi gpitchuka, I'm facing this too. Is this unresolved or you managed to resolve it?

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

eMails Tracking

SOLVE

Hi @RoseSaini 

 

You can block self-open notifications with the extension/add-in by following these steps and these steps.

 

Hope that helps.
Have a lovely day,
Tiphaine.  

 


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes