cannot get notifications in chrome or firefox

[WStorage]

I thought if a customer emailed me, it would ring a tone and I would get a popup. I don't get anything. I have switched them all on, bell, popup and browser. I did a bell test and that worked fine.

Not seeing any emails come in from customers on the site

[WStorage]

I also enabled notifications in my window os

[karstenkoehler]

Hi @WStorage,

Sometimes it's a matter of disabling all notifications before re-enabling them, as stupid as that sounds. Could you try?

Best regards!

[WStorage]

still not...how often does it check for emails?