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HRich le Mars 20, 2023
Hello, I can see emails in my team's activity report, but when I go to check the full corespondence history on the contact's card, there is no sign of the emails. Any advice would be greatly appreciated
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1 Réponse
Gestionnaire de communauté
Mars 20, 2023 14:04
Hello @HRich , thank you for posting in our Community! Did your permissions recently change? Or is there a specific filter setup under the contact...Lire la suite
HRich le Mars 16, 2023
Hello, My company's sales team has noticed that some of their contacts on HubSpot are not having their email correspondence recorded. They have their gmail inboxes linked to HubSpot, and have it set to only log emails with existing Lire la suite
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3 Réponses
Participant
Mars 16, 2023 09:54
Thanks Elizhelva for responding Let me explain a little more to help you. Although we do run sales bulk emails to prospective leads, the cont...Lire la suite
Résolues
CMontois le Mars 08, 2023
Hi, I'm a new user of hubspot. We synchronized our gmail solution to hubspot to send 1-1 emails. We just discover an unfortunate issue : impossible to send an email to gmail.com. All message are blocked. I don't understand why. D Lire la suite
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2 Réponses
Accepted Solution
Au panthéon de la communauté | Partenaire solutions
Mars 08, 2023 09:01
Hi @CMontois , This seems to be a temporary issue and it's already being addressed: https://status.hubspot.com/ Best reg...Lire la suite
SCullen0 le Mars 08, 2023
Hi, I've been using the Gmail extension for 1-1 emails for about a year now. As of this morning when I try to send any emails Gmail warns me of potential phishing: Deceptive site ahead Attackers on t.sidekickopen08-eu1.com may trick you Lire la suite
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3 Réponses
Gestionnaire de communauté
Mars 08, 2023 10:27
Hi @SCullen0 , @AEDK and @NicAlpi , Thanks for reaching out! This is a temporary issue that's currently being addressed by the team. ...Lire la suite
BoH le Mars 03, 2023
I have a successfully connected my Gmail to my Hubspot Account via Chrome Extension on my Macbook Air, but when I am out in the field using my Chromebook, the integration is gone. So I cannot log or track my emails when I am using the Chromebook and Lire la suite
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1 Réponse
Gestionnaire de communauté
Mars 06, 2023 05:12
Hi @BoH , Thank you for reaching out to the Community! Please follow these troubleshooting steps in Google Chrome on your Chromebook device...Lire la suite
timned88 le Février 21, 2023
Hello, all. On my PC, I am getting the message "HubSpot was unable to add tracking to your email. Do you want to send this without tracking?" I have the boxes checked for logging and tracking and the send button is orange. The message comes up a Lire la suite
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1 Réponse
Gestionnaire de communauté
Février 22, 2023 11:45
Hi @timned88 , Thanks for reaching out to the Community! Have you recently installed other extensions (i.e. ad blockers) to the browser ...Lire la suite
mlwolters le Février 21, 2023
I have Deals selected in my Log and track settings in the Gmail Extension but when I go to Log a Deal to an email, no deals are showing up. Even when I try to search the Deal name there no results found.
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1 Réponse
Gestionnaire de communauté
Février 22, 2023 12:27
Hi @mlwolters , Thanks for reaching out to the Community! This does sound odd! I would recommend connecting with HubSpot Technical ...Lire la suite
Résolues
Fnisar le Février 20, 2023
Hi guys, Could you please help me ? I've got the HubSpot sales extension installed on Gmail. I wanted to log certain emails to the right contact on hubspot but what I noticed is, HubSpot is creating a new conversation in my HubSpot inbox + crea Lire la suite
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7 Réponses
Accepted Solution
Participant
Février 21, 2023 01:54
Thanks !! That's what I tried and it worked. Suggested by Karsten as well.
RFischl le Février 16, 2023
The example issue I have is this: HubSpot Gmail extension logs out for various reasons (e.g., Chrome updates, new Chrome browser sign-in, laptop restart, switching between Gmail accounts or HubSpot accounts, etc.). I then log back int Lire la suite
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2 Réponses
Participant
Février 17, 2023 11:50
Hi, I am the sender of the original email and I do not want to send the email to anyone. I am only trying to log an email that I have already sent. Hu...Lire la suite
Résolues
sponceblanc le Février 16, 2023
Hello, When I connect my Gmailbox with Hubspot, I don't want hubspot to automatically save all the contacts from the emails received. How to do ? THANKS
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2 Réponses
Accepted Solution
Au panthéon de la communauté | Partenaire solutions
Février 16, 2023 02:30
Hi @sponceblanc , HubSpot does not create contact records for received emails from contacts after connecting your personal inbox: https://kno...Lire la suite
HRich le Février 10, 2023
Hello, Myself and all my colleague on HubSpot have recently changed our HubSpot gmail log and track settings to log communication for "existing contacts" only, to stop emails which are not relevant to clients being recorded on HubSpot. Howev Lire la suite
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1 Réponse
Gestionnaire de communauté
Février 13, 2023 03:51
Hi @HRich , Thank you for reaching out to the Community! I've checked our ticket queue to see if other customers are experiencing similar pr...Lire la suite
Résolues
JHeys le Février 09, 2023
I've uninstalled and reinstalled the extension and same applies
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2 Réponses
Accepted Solution
Gestionnaire de communauté
Février 10, 2023 08:56
Hi @JHeys , hope you are doing well! This usually happens if you didn't specify to which portal you are going to link your Gmail account, usu...Lire la suite
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