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JManson7 le Juin 20, 2024
Hi, free user of Hubspot for 2+ years here. My emails (gmail) have stopped logging in the last few weeks. I haven't changed settings, I've tried adding the BCC into the email, but that also doesnt work. I use Gmail and have the Chrome extension for Lire la suite
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1 Réponse
Gestionnaire de communauté
Juin 20, 2024 14:08
Hey @JManson7 , thank you for posting in our Community! I'm sorry to hear about the trouble you're having with email logging in HubSpot. To...Lire la suite
AD2022 le Juin 13, 2024
Good morning ! We've always used the Hubspot plugin for Gmail to use email templates, do email tracking, and other tools, but now we get this error message when we send an email: Your email was sent without tracking HubSpot was unable to add track Lire la suite
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3 Réponses
Contributeur
Juin 14, 2024 03:15
If you can I would reach out to HubSpot support and see if they can help you further. I would also check this article here to go through each o...Lire la suite
Résolues
04509 le Juin 12, 2024
Hello, I have a few questions regarding the GMail Sales Extension. I have 4 questions I hope somone can help with. 1. If a contact that is already in my HubSpot sends me a cold email, will the extension automatically log that first email to Lire la suite
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1 Réponse
Solution Acceptée
Expert reconnu | Partenaire solutions Diamond
Juin 13, 2024 09:02
Hi @04509 Here are your answers! 1.) No. The extension cannot log emails that come from your contact to you unless you forward them t...Lire la suite
kdz08 le Juin 12, 2024
Hi! One day about 1-2 weeks ago, I started to get this error pop up every time I send an email. The error says "your email was sent without tracking", but I checked both the log and track boxes and there is a bcc of the HubSpot email with the number Lire la suite
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3 Réponses
Membre
Juin 14, 2024 10:28
Hi Trevor, It looks like my Data Privacy is turned off. Will turning it on fix the problem? Thanks!
Résolues
QThompson le Juin 07, 2024
I've connected my Gmail account, but it seems that I am not receiving all emails from all senders. Does Hubspot limit receiving emails from only contacts that I have created in the CRM?
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1 Réponse
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Juin 07, 2024 12:49
Hi @QThompson , HubSpot does not log net new incoming emails, only replies to emails that originate in HubSpot or are sent with the extension ...Lire la suite
Résolues
liviasellcros le Juin 04, 2024
Hi, Hostinger- our email provider blocked the ability for me to send emails, because: The domain name hs-salescrm-engage.com was marked as spam by end recipients hence the emails weren't going through What is this link? Is it a link of Lire la suite
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7 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Juin 04, 2024 08:34
Hi @liviasellcros , That looks like you're using the free HubSpot tools and haven't connected/authenticated your sending domain. That's why th...Lire la suite
KDeBaere9 le Mai 30, 2024
Hello, I installed the Chrome extension for Hubspot and I am using Gmail. After going through the connection flow it is redirecting me to Hubspot to authenticate and this is the message I am getting: Then it redirects to the login page. So I ca Lire la suite
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2 Réponses
Membre
Juin 02, 2024 06:26
Thanks for this. Yes, updating Chrome to the latest version solved the problem.
DH7 le Mai 28, 2024
Are there any settings that define how often I need to log back into Hubsot when using gmail? It's pretty frequent and it really ruins the experience when again and again I notice I am logged out. Gmail itself never logs me out, it's just the hubspo Lire la suite
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1 Réponse
Contributeur
Mai 29, 2024 01:08
Hi @DH7 , Check your browser is not clearing cookies or cache upon exit, as this can log you out of the HubSpot add-on. Also ensure that you are us...Lire la suite
SCattaniSK le Mai 26, 2024
I sent several emails using my GMAIL account, that has the hubspot extension. (Note that I used a 3party to sent this emails in bulk) I logged the records using the extension (see image) I did this with over 150 emails, but I cant see the c Lire la suite
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2 Réponses
Membre
Mai 27, 2024 15:04
Hello! karstenkoehler The report looks like this: But when i go to my contacts lists: And filter by last activity it shows me 133...Lire la suite
MFormby le Mai 22, 2024
Hi I'm trying to create an email template within Gmail from an existing email. All working ok but the images are not saving in the template. Anyone know a fix? This first screen shot shows original email. The second shows what appears when I use Lire la suite
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1 Réponse
Contributeur | Partenaire solutions Diamond
Mai 22, 2024 07:49
Hi Myles, I understand the frustration with email templates not saving images correctly in HubSpot when using Gmail. This can happen due to sev...Lire la suite
Résolues
ACarmo le Mai 16, 2024
Hey everyone, I'm Alex, new here. I need some help. When I email prospects via HubSpot, I get no replies, unlike when I use Outlook. Could I be missing their responses? Also, I get "opened email" notifications when I open the sent email to my pros Lire la suite
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2 Réponses
Solution Acceptée
Expert reconnu | Partenaire solutions Diamond
Mai 21, 2024 09:01
Hi @ACarmo and thanks for the tag @BérangèreL ! If the issue you are having is with emails being sent from the CRM User Interface (ie the C...Lire la suite
Résolues
DBusch le Mai 15, 2024
Hi, Is there a way to update an association between a contact & a company from the Gmail extension ? We work with enterprise companies, which involve parent & child companies with the same email domain. When adding a contact from gmail thro Lire la suite
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2 Réponses
Solution Acceptée
Contributeur
Mai 15, 2024 07:10
Hi @DBusch Unfortunately you cannot amend associations of Objects in Gmail directly for new or existing contacts, deald or companies. You can ...Lire la suite
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