I have the Google Sales extension and I also have Super admin access but when i try to log emails to my Hubspot I don't seem to have permission? My email is connected.
I recently added the Hubspot Sales Extension , connected my email and set it to "track" all opens. I then sent a couple of test emails that I know will allow such tracking., and had the recipients open them. No opens are being reported. I've run th read more
Hi Diana, So far, I've checked for conflicting extensions (none found), I've reinstalled the Hubspot extension, re-started my computer, made sure...read more
Hello, Is it possible to add or edit a contact name from within the gmail extension? When we're adding new contacts for the first time it shows their name as their email address without any obvious way to edit and add their first and last name f read more
Hi Pam, Unfortunately, this does not seem to work. I do not see any additional options or dropdowns when hovering over the contact email address ...read more
I have connected my hubspot to gmail . Now I am sending email to a contact' email using gmail (directly opening gmail and sending) . This email is not getting logged in my activity or emails area.
Hi @hbuser33 ,
Have you also installed the Chrome extension? Connecting your email address is not enough for email tracking. It simply authori...read more
Hello! I am looking for a way to create contacts in Hubspot from an email address connected to a lead generation form on an app marketplace. The flow is that leads submit their information in this form to contact us, and this data is sent to us read more
Hi @karstenkoehler , It is a different app marketplace and is not connected to Hubspot. Would you happen to know any workaround to do that? Ma...read more
Currently, when Hubspot tracks my emails it is assigning every contact in my inbox as a LEAD inside of Hubspot. The challenge is that then my dentist, accountant, vendors, all become LEADS. Is there a way to maintain tracking but not have the r read more
Hi! I am trying to create a workflow where the trigger is when we one of our sales team sends them an email (tracked via the Gmail Sales Integration) we set their contact status to Approached etc. However after some research I got told that the read more
I was not logged into Hubspot at the time of sending an email from gmail. I have now logged the emails after logging back into hubspot but I get the notification "chose to log this email but not track it." Is there a way for me to track this email read more
Hi @NicoleO1 ,
Sales email tracking is implemented at the time of sending an email and cannot be added later. This is explained here: https:/...read more
I have the settings in Gmail https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-chrome-extension-default-configuration-options this page suggests that it would automatically log incoming emails to the things that read more
OK I found this page and it seems like it is impossible to have any emails automatically associated with a deal. The only exception is to use the...read more
Hello, My contacts list is suddenly pulling from my personal Gmail account, which isn't connected to Hubspot. As a result, hundreds of personal contacts, which don't belong to my business, have appeared in my Contacts list. Why is it doing th read more
@DetailDevil wrote:
I don't have time to look at all the information you've linked to, but thanks for that.
... if we want to get the botto...read more
Hi , I have 2 questions about the Gmail extension for sales using: 1. are you logging inside Gmail the contacts you want to create? (by "Log" bottom) or you are auto-created because it marks V as default? If you doing it manually, how do you ensur read more
@IZabarsky
You can manage your personal list the steps are mentioned in this article: https://knowledge.hubspot.com/connected-email/add-ema...read more