Hi, We are having an issue involving the logging of emails in our system. This connect between Hubspot and Gmail is working and we are finding all of the data is mapping into the system. The issue lies in how the contact owner is being allocated. read more
Hi @JPickham ,
You can check whether your workflow is overriding a previous value in the Contact owner property by looking at the property h...read more
I would click that Send Logs button and open a support ticket. This is a user to user community and your problem likely seems due to an error that we...read more
Hello, I can see emails in my team's activity report, but when I go to check the full corespondence history on the contact's card, there is no sign of the emails. Any advice would be greatly appreciated
Hello @HRich , thank you for posting in our Community!
Did your permissions recently change? Or is there a specific filter setup under the contact...read more
Hello, My company's sales team has noticed that some of their contacts on HubSpot are not having their email correspondence recorded. They have their gmail inboxes linked to HubSpot, and have it set to only log emails with existing read more
One quick question @HRich - are they sending these emails from their phone (like through a Gmail app on their iPhone for example)? I know when I se...read more
Hi, I'm a new user of hubspot. We synchronized our gmail solution to hubspot to send 1-1 emails. We just discover an unfortunate issue : impossible to send an email to gmail.com. All message are blocked. I don't understand why. D read more
Hi, I've been using the Gmail extension for 1-1 emails for about a year now. As of this morning when I try to send any emails Gmail warns me of potential phishing: Deceptive site ahead Attackers on t.sidekickopen08-eu1.com may trick you read more
I have a successfully connected my Gmail to my Hubspot Account via Chrome Extension on my Macbook Air, but when I am out in the field using my Chromebook, the integration is gone. So I cannot log or track my emails when I am using the Chromebook and read more
Hi @BoH ,
Thank you for reaching out to the Community!
Please follow these troubleshooting steps in Google Chrome on your Chromebook device...read more
Hello, all. On my PC, I am getting the message "HubSpot was unable to add tracking to your email. Do you want to send this without tracking?" I have the boxes checked for logging and tracking and the send button is orange. The message comes up a read more
I have Deals selected in my Log and track settings in the Gmail Extension but when I go to Log a Deal to an email, no deals are showing up. Even when I try to search the Deal name there no results found.
Hi guys, Could you please help me ? I've got the HubSpot sales extension installed on Gmail. I wanted to log certain emails to the right contact on hubspot but what I noticed is, HubSpot is creating a new conversation in my HubSpot inbox + crea read more
The example issue I have is this: HubSpot Gmail extension logs out for various reasons (e.g., Chrome updates, new Chrome browser sign-in, laptop restart, switching between Gmail accounts or HubSpot accounts, etc.). I then log back int read more
Hi, I am the sender of the original email and I do not want to send the email to anyone. I am only trying to log an email that I have already sent. Hu...read more
Hello, When I connect my Gmailbox with Hubspot, I don't want hubspot to automatically save all the contacts from the emails received. How to do ? THANKS
Hi @sponceblanc ,
HubSpot does not create contact records for received emails from contacts after connecting your personal inbox: https://kno...read more