I was not logged into Hubspot at the time of sending an email from gmail. I have now logged the emails after logging back into hubspot but I get the notification "chose to log this email but not track it." Is there a way for me to track this email read more
Hi @NicoleO1 ,
Sales email tracking is implemented at the time of sending an email and cannot be added later. This is explained here: https:/...read more
I have the settings in Gmail https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-chrome-extension-default-configuration-options this page suggests that it would automatically log incoming emails to the things that read more
OK I found this page and it seems like it is impossible to have any emails automatically associated with a deal. The only exception is to use the...read more
Hello, My contacts list is suddenly pulling from my personal Gmail account, which isn't connected to Hubspot. As a result, hundreds of personal contacts, which don't belong to my business, have appeared in my Contacts list. Why is it doing th read more
@DetailDevil wrote:
I don't have time to look at all the information you've linked to, but thanks for that.
... if we want to get the botto...read more
Hi , I have 2 questions about the Gmail extension for sales using: 1. are you logging inside Gmail the contacts you want to create? (by "Log" bottom) or you are auto-created because it marks V as default? If you doing it manually, how do you ensur read more
@IZabarsky
You can manage your personal list the steps are mentioned in this article: https://knowledge.hubspot.com/connected-email/add-ema...read more
What setting in "Manage user access" do i need to change to make a count connect with gmail email box. This is the text" You don't have access to connect. Ask an account admin to change your permissions." How do i change this in read more
With access to all permissions: Service Contacts Account Reports Sales Marketing 2 team members don't have access to the " Insert:____" template option, they can only create a new template. We've tried all of the following sug read more
Hey @EMayberry
so this could be as simple as "Have you check if they have connected their personal email into HubSpot?"
It's not just installi...read more
Hi there, I recently started using Hubspot after a while and cannot for the life of me get any of the test emails I send to myself (on my two other email accounts) to track as open. They forever stay as 'sent'. I am 100% ticking the Track box s read more
Firstly, it's great that you're making sure to tick the Track box, as that's a crucial step. Since you're still facing issues, here are a few things ...read more
Hi All, I installed Hubspot plug in to my Gmail a few days ago and it seems to have coincided with a 20-30% drop off in my Open rates when I use GMASS to send email campaigns Has anyone else had this problem and have any advice or suggestio read more
Hi @JLaugharne7 , I hope that you are well! Do you still see this behavior? Do you still need help? If yes, can you please share more details so...read more
Hi all, I have noticed that all the email addresses that I added to hubspot through the sales extension for Chrome is automatically added to my iphone contacts, how do I disable this?
Hello all, I removed sales extension and installed it again, and now it is no longer sync. I am not sure what happened there. But thank you everyone ...read more
Hey @AYaretz
the difference is that with the extension you get to see information in a side bar about the contact/deal/ticket stored in the CRM....read more
Hi, I'm aware of the DMARc and DKIM changes. I use Mailerlite to send newsletters and I've done the authentication there BUT I use g suite with the Huhbspot browser extension to send emails to contacts within Hubspot. Not mass emails but indivi read more
@mfujica The emails that you're sending from Gmail would use the Gmail SPF record, not HubSpot's.
The HubSpot Browser Extension allows the em...read more
Hi all! We recently rolled out hubspot and started using the chrome sales extension to log outbound emails. The email account is a gmail shared inbox (custoemr service) and I would like to know, in hubspot, who of the team si actually sendin read more
Hi @05311 and welcome to the community. If your customer service team is using HubSpot, are they using the Service Hub " Conversations Inbox " func...read more