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Gmail Sales Extension

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ONightingale on January 31, 2023
Not installing
A colleague of mine has tried repeatedly to install the Gmail Sales Extension. but the same error message keeps appearing. What can be done to fix this?  
Reply
0 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
January 31, 2023 04:24
Hi @ONightingale , Can you please share the log that's included in the error message? Best regards
smamalis on January 26, 2023
Gmail not working at all with Chrome extension
All of a sudden my Gmail stopped working (at all, won't load and locks up my computer) when the Chrome extension is enabled. It was working fine until yesterday. I've updated my computer, updated chrome, cleared cache, uninstalled then reinstalled read more
Reply Professional
0 upvote
2 Replies
smamalis
Member
January 27, 2023 06:21
Thanks, Frank! Yea it's really weird.
Solved
GregB1234 on December 27, 2022
I keep getting this error message, any Idea why?
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0 upvote
1 Reply
Accepted Solution
franksteiner79
Guide
December 27, 2022 08:20
This means your contact doesn't have the necessary subscription type required to send a sales email. As the error message states you can either chang...read more
Solved
RichardM50 on December 20, 2022
HubSpot not showing up in new employee's Google Waffle
I have just set a new employee up on a new laptop. Was logged into their Google account on Chrome and added the sales extension and everything appears to be working correctly with the exception of being unable to get HubSpot to appear in the Google read more
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0 upvote
4 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
December 20, 2022 21:26
Hi @RichardM50 , Out of the box, HubSpot doesn't appear in the 'Waffle'. The only reason why it'd appear for you that I can imagine would be t...read more
Solved
Chiarina on December 09, 2022
Precondition check failed error when trying to connect email
Hi there, I had my work email connected and everything worked well. Then I tried to connect my calendar and had to do that using a different email (personal gmail). At that point, I could not connect my work email anymore. I tried to delete read more
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0 upvote
3 Replies
Accepted Solution
MiaSrebrnjak
Community Manager
December 12, 2022 08:22
Hi @Chiarina , Thank you for reaching out to the Community! We usually see this error when there is an email provider mismatch – could you c...read more
CFitzgerald on November 29, 2022
No 'Quotes' in Gmail Taskbar?
Does anyone know why the email composition taskbar within HubSpot offers the 'Quotes' functionality, while the Gmail extension omits it? In otherwords, when I'm in gmail with the extension on, there's no option to link in Quotes. I'm a super ad read more
Reply Professional
0 upvote
1 Reply
kvonloesecke
Community Manager
November 30, 2022 04:43
Hi @CFitzgerald , Thanks for reaching out to the Community! According to this help article , it appears that the quotes functionality ...read more
Solved
OBoguslavskyi on November 19, 2022
1st e-mail is logged for the contact, but not for the company
Hello Everyone. While using Chrome extension, I've noticed that 1st e-mail is logged for the contact ONLY, but not for the company as well, and there is no way to do that. What probably happens is: when we send the 1st e-mail, first the contact read more
Reply Free
0 upvote
4 Replies
Accepted Solution
OBoguslavskyi
Member
December 13, 2022 13:37
Thanks Mia. I've submitted an idea https://community.hubspot.com/t5/HubSpot-Ideas/Chrome-Extension-Fix-problem-that-1st-e-mail-is-logged-for-the/id...read more
NeoBlack on November 09, 2022
Chrome Extension: Bug with delegated google mail accounts
With delegated google mail accounts, the extension breaks the interface. The sidebar is permanently open and can't be closed. Chrome extension: HubSpot Sales Chrome extension version: 2.9.0.7407 Chrome version: (latest) Please take a loo read more
Reply Professional Sales
0 upvote
2 Replies
NeoBlack
Member
November 09, 2022 23:23
Thx, I will try to contact the support.
Solved
PiCa on November 03, 2022
HubSpot Account doesn't exist - Login failiure
After creating a Hubspot Account with my Google E-Mail and trying to login to the extension, it shows that my doesn't exists. neighter entering the email and password manually nor changing the password helped.
Reply Free
0 upvote
1 Reply
Accepted Solution
MiaSrebrnjak
Community Manager
November 04, 2022 04:14
Hi @PiCa , Thank you for reaching out to the Community! Have you already tried reinstalling the HubSpot Sales Chrome extension? This would ...read more
Solved
JHebert on November 03, 2022
Not all messages from known contacts are propagated from email to the contact record in HubSpot
When some of my Hubspot contacts send a new email to my corporate email address, I receive the email in my Gmail inbox, but there is no entry in the contact record in HubSpot. As a result, I am not notified by HubSpot that I've received an email fro read more
Reply Connected Email
0 upvote
5 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
November 03, 2022 22:43
Hi @JHebert , Thank you for the detailed requests and information. What you're describing is exactly expected behavior. HubSpot does not autom...read more
DMalley on November 03, 2022
No phone numbers after google contacts sync.
I have 780+ contactas in Google contacts, and when I sync them with hubspot plugin, after sync only 99 out of 780+ have phone numbers. I have uninstall and reinstalled plugin and no diffrence.
Reply Free
0 upvote
1 Reply
PamCotton
Community Manager
November 04, 2022 14:38
Hello @DMalley , thank you for posting in our Community. Would be possible that when syncing your contacts the phone number goes to a separat...read more
JohnQuinn on October 26, 2022
Hubspot not loading in Gmail
Hubspot stopped loading in GMAIL Any options other than closing my account an using something where I can get customer service?
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0 upvote
2 Replies
JohnQuinn
Member
October 27, 2022 04:50
Yes its gone and does not load with a gmail account. 1 works 1 doesnt
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