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Gmail Sales Extension

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Solucionado
Mark_BTP on Novembro 25, 2025
Hi everyone! Does anyone know how to fix this? Suddenly, the "Save" button when logging an email disappeared. Also the button in logging the emails changed from "Log email to HubSpot" to "Log X/X".
1 avaliações positivas
5 Respostas
Solução Aceita
Membro
Novembro 26, 2025 12:36
I'm not sure what happened by the Save button is now appearing this morning.
Solucionado
ThomasI on Novembro 06, 2025
Hello, The email tracking is not working properly. I have a setup a test contact using my personal Gmail account. From my company email (which uses Google Workspace and the Gmail interface) I sent an email to my personal email. I made sure both the Leia mais
0 avaliações positivas
3 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Novembro 06, 2025 06:52
Hi @ThomasI , This is intended and expected behavior, see here: https://knowledge.hubspot.com/connected-email/block-self-open-notifications-w...Leia mais
Solucionado
trendfingers on Novembro 05, 2025
Hi, I am using hubspot sales for a few years, and happy with it. Recently got a company gsuite/workspace email address, which I have to use in communication with my org's customers, leads. If I chose in internal email address, the SEND Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Novembro 05, 2025 12:48
Hi @trendfingers , Could you confirm that sales email tracking is enabled? https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-...Leia mais
Solucionado
RHoffmann5 on Novembro 05, 2025
Hallo, Ich habe zwei Fragen zu Terminen in Hubspot. Erste Frage: Wir haben seit Kurzem das Problem, dass vor Monaten geplante Termine mit Kunden (Kunde ist Organizer) nicht mehr in Hubspot sind. Vorher hat man gesehen, dass bspw. nächste Woch Leia mais
0 avaliações positivas
5 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Novembro 05, 2025 10:27
@RHoffmann5 ob etwas vorher einmal funktioniert hat oder nicht, ist leider nicht ausschlaggebend. Ausschlaggebend für den funktionierenden Sync ist...Leia mais
Solucionado
RaySales on Outubro 29, 2025
I have been experiencing a terrible lag in my gmail when seraching for old emails going to respond to longer email thread emails that started happening about 2 weeks ago. I have to disable the extension for gmail to work properly. I was wondering if Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Outubro 29, 2025 11:54
Hi @RaySales , Have you checked for conflicts with any other, especially privacy-related extensions? I'd recommend disabling all other extensi...Leia mais
Solucionado
LazyAnalyst_EA on Outubro 28, 2025
We’ve noticed that some Gmail emails sent from connected accounts do not automatically appear in the correct HubSpot contact record, even though “Log and Track” is enabled. It would help if HubSpot could improve the consistency of Gmail-to-contact Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Outubro 28, 2025 06:16
Hi @LazyAnalyst_EA , The email connection it not sufficient for email logging: https://knowledge.hubspot.com/connected-email/connect-your-inb...Leia mais
Solucionado
FrankWL on Outubro 23, 2025
Hi, The current Gmail sales extension does not seem to be supported in the ChatGPT Atlas browser. Most of the functionality works fine, though the sidebar does not open. I fear that the new design of opening the sales extension in a si Leia mais
1 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Outubro 23, 2025 03:53
Hi @FrankWL , This is currently expected behavior and I'm not aware of any related product updates: ChatGPT Atlas is not a supported brows...Leia mais
jmendle on Outubro 21, 2025
Hello. I've noticed that since late last week, the Gmail sales extension seems to no longer show tracking info (little Hubspot logo w/ # of opens and associated records) for every individual email in a thread; it only shows for most recent email. I Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Outubro 22, 2025 05:56
Hi @jmendle and welcome, we are delighted to have you here! Thanks for reaching out to the HubSpot Community! I've seen a similar thread from yes...Leia mais
Solucionado
KGolke on Outubro 16, 2025
Hello, our team currently manages our project scheduling via Google Calendar. Is there any way that we can see this in HubSpot for project management? Let's say when a project is finished, can we have that date from the Google Calendar populate a de Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Especialista reconhecido(a)
Outubro 16, 2025 17:09
Hi @KGolke HubSpot Projects are new, so new that we cannot even access them via the API. I'm sure there will be more features coming, ...Leia mais
Solucionado
DElvig on Setembro 03, 2025
I use HubSpot integrated with Gmail in the chrome browser. Whenever I have a conversation with a customer via email, the some total of the conversation is included in each reply. I would love to just log the most recent message in or out. This is e Leia mais
0 avaliações positivas
3 Respostas
Solução Aceita
Gerente da Comunidade
Setembro 08, 2025 10:59
Hi @DElvig and thank you so much for your feedback and for sharing your experience. We appreciate you taking the time to highlight the challenge...Leia mais
Solucionado
ecola on Agosto 27, 2025
The new updates (August 2025) to the chrome extension logging have a bug: I have log and track disabled by default, yet it still always adds the hubspot BCC to any replies without my explicit permission. This is REALLY bad, I only want to log cert Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Gerente da Comunidade
Agosto 27, 2025 17:38
Hi @ecola , Thank you for posting to the Community! I understand that after the August 2025 Chrome extension update, emails are being logged aut...Leia mais
Solucionado
LAleksić on Agosto 20, 2025
Hi Hubspot team! While using Gmail Sales Extension, besides current information of the ticket name associated to curent email, it would be useful to have current ticket status visible like on the (picture below). Now I need to enter in Hubspot Leia mais
0 avaliações positivas
2 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Agosto 20, 2025 08:41
Hi @LAleksić , The best place for these kinds of requests, monitored by the product team, would be the ideas section of the community: https:...Leia mais
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