Hi everyone! Does anyone know how to fix this? Suddenly, the "Save" button when logging an email disappeared. Also the button in logging the emails changed from "Log email to HubSpot" to "Log X/X".
Hello, The email tracking is not working properly. I have a setup a test contact using my personal Gmail account. From my company email (which uses Google Workspace and the Gmail interface) I sent an email to my personal email. I made sure both the Beitrag ansehen
Hi @ThomasI ,
This is intended and expected behavior, see here: https://knowledge.hubspot.com/connected-email/block-self-open-notifications-w...Beitrag ansehen
Hi,
I am using hubspot sales for a few years, and happy with it.
Recently got a company gsuite/workspace email address, which I have to use in communication with my org's customers, leads.
If I chose in internal email address, the SEND Beitrag ansehen
Hi @trendfingers ,
Could you confirm that sales email tracking is enabled? https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-...Beitrag ansehen
Hallo, Ich habe zwei Fragen zu Terminen in Hubspot. Erste Frage: Wir haben seit Kurzem das Problem, dass vor Monaten geplante Termine mit Kunden (Kunde ist Organizer) nicht mehr in Hubspot sind. Vorher hat man gesehen, dass bspw. nächste Woch Beitrag ansehen
@RHoffmann5 ob etwas vorher einmal funktioniert hat oder nicht, ist leider nicht ausschlaggebend. Ausschlaggebend für den funktionierenden Sync ist...Beitrag ansehen
I have been experiencing a terrible lag in my gmail when seraching for old emails going to respond to longer email thread emails that started happening about 2 weeks ago. I have to disable the extension for gmail to work properly. I was wondering if Beitrag ansehen
Hi @RaySales ,
Have you checked for conflicts with any other, especially privacy-related extensions? I'd recommend disabling all other extensi...Beitrag ansehen
We’ve noticed that some Gmail emails sent from connected accounts do not automatically appear in the correct HubSpot contact record, even though “Log and Track” is enabled. It would help if HubSpot could improve the consistency of Gmail-to-contact Beitrag ansehen
Hi @LazyAnalyst_EA ,
The email connection it not sufficient for email logging: https://knowledge.hubspot.com/connected-email/connect-your-inb...Beitrag ansehen
Hi,
The current Gmail sales extension does not seem to be supported in the ChatGPT Atlas browser.
Most of the functionality works fine, though the sidebar does not open.
I fear that the new design of opening the sales extension in a si Beitrag ansehen
Hi @FrankWL ,
This is currently expected behavior and I'm not aware of any related product updates:
ChatGPT Atlas is not a supported brows...Beitrag ansehen
Hello. I've noticed that since late last week, the Gmail sales extension seems to no longer show tracking info (little Hubspot logo w/ # of opens and associated records) for every individual email in a thread; it only shows for most recent email. I Beitrag ansehen
Hi @jmendle and welcome, we are delighted to have you here! Thanks for reaching out to the HubSpot Community! I've seen a similar thread from yes...Beitrag ansehen
Hello, our team currently manages our project scheduling via Google Calendar. Is there any way that we can see this in HubSpot for project management? Let's say when a project is finished, can we have that date from the Google Calendar populate a de Beitrag ansehen
Hi @KGolke
HubSpot Projects are new, so new that we cannot even access them via the API.
I'm sure there will be more features coming, ...Beitrag ansehen
I use HubSpot integrated with Gmail in the chrome browser. Whenever I have a conversation with a customer via email, the some total of the conversation is included in each reply. I would love to just log the most recent message in or out. This is e Beitrag ansehen
Hi @DElvig and thank you so much for your feedback and for sharing your experience. We appreciate you taking the time to highlight the challenge...Beitrag ansehen
The new updates (August 2025) to the chrome extension logging have a bug: I have log and track disabled by default, yet it still always adds the hubspot BCC to any replies without my explicit permission. This is REALLY bad, I only want to log cert Beitrag ansehen
Hi @ecola , Thank you for posting to the Community! I understand that after the August 2025 Chrome extension update, emails are being logged aut...Beitrag ansehen
Hi Hubspot team! While using Gmail Sales Extension, besides current information of the ticket name associated to curent email, it would be useful to have current ticket status visible like on the (picture below). Now I need to enter in Hubspot Beitrag ansehen
Hi @LAleksić ,
The best place for these kinds of requests, monitored by the product team, would be the ideas section of the community: https:...Beitrag ansehen