Gmail Sales Extension

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Gelöst
Mark_BTP on November 25, 2025
Hi everyone! Does anyone know how to fix this? Suddenly, the "Save" button when logging an email disappeared. Also the button in logging the emails changed from "Log email to HubSpot" to "Log X/X".
1 Likes
5 Antworten
Akzeptierte Lösung
Mitglied
November 26, 2025 12:36
I'm not sure what happened by the Save button is now appearing this morning.
Gelöst
ThomasI on November 06, 2025
Hello, The email tracking is not working properly. I have a setup a test contact using my personal Gmail account. From my company email (which uses Google Workspace and the Gmail interface) I sent an email to my personal email. I made sure both the Beitrag ansehen
0 Likes
3 Antworten
Akzeptierte Lösung
Berühmtheit | Partner
November 06, 2025 06:52
Hi @ThomasI , This is intended and expected behavior, see here: https://knowledge.hubspot.com/connected-email/block-self-open-notifications-w...Beitrag ansehen
Gelöst
trendfingers on November 05, 2025
Hi, I am using hubspot sales for a few years, and happy with it. Recently got a company gsuite/workspace email address, which I have to use in communication with my org's customers, leads. If I chose in internal email address, the SEND Beitrag ansehen
0 Likes
1 Antwort
Akzeptierte Lösung
Berühmtheit | Partner
November 05, 2025 12:48
Hi @trendfingers , Could you confirm that sales email tracking is enabled? https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-...Beitrag ansehen
Gelöst
RHoffmann5 on November 05, 2025
Hallo, Ich habe zwei Fragen zu Terminen in Hubspot. Erste Frage: Wir haben seit Kurzem das Problem, dass vor Monaten geplante Termine mit Kunden (Kunde ist Organizer) nicht mehr in Hubspot sind. Vorher hat man gesehen, dass bspw. nächste Woch Beitrag ansehen
0 Likes
5 Antworten
Akzeptierte Lösung
Berühmtheit | Partner
November 05, 2025 10:27
@RHoffmann5 ob etwas vorher einmal funktioniert hat oder nicht, ist leider nicht ausschlaggebend. Ausschlaggebend für den funktionierenden Sync ist...Beitrag ansehen
Gelöst
RaySales on Oktober 29, 2025
I have been experiencing a terrible lag in my gmail when seraching for old emails going to respond to longer email thread emails that started happening about 2 weeks ago. I have to disable the extension for gmail to work properly. I was wondering if Beitrag ansehen
0 Likes
1 Antwort
Akzeptierte Lösung
Berühmtheit | Partner
Oktober 29, 2025 11:54
Hi @RaySales , Have you checked for conflicts with any other, especially privacy-related extensions? I'd recommend disabling all other extensi...Beitrag ansehen
Gelöst
LazyAnalyst_EA on Oktober 28, 2025
We’ve noticed that some Gmail emails sent from connected accounts do not automatically appear in the correct HubSpot contact record, even though “Log and Track” is enabled. It would help if HubSpot could improve the consistency of Gmail-to-contact Beitrag ansehen
Akzeptierte Lösung
Berühmtheit | Partner
Oktober 28, 2025 06:16
Hi @LazyAnalyst_EA , The email connection it not sufficient for email logging: https://knowledge.hubspot.com/connected-email/connect-your-inb...Beitrag ansehen
Gelöst
FrankWL on Oktober 23, 2025
Hi, The current Gmail sales extension does not seem to be supported in the ChatGPT Atlas browser. Most of the functionality works fine, though the sidebar does not open. I fear that the new design of opening the sales extension in a si Beitrag ansehen
1 Likes
1 Antwort
Akzeptierte Lösung
Berühmtheit | Partner
Oktober 23, 2025 03:53
Hi @FrankWL , This is currently expected behavior and I'm not aware of any related product updates: ChatGPT Atlas is not a supported brows...Beitrag ansehen
jmendle on Oktober 21, 2025
Hello. I've noticed that since late last week, the Gmail sales extension seems to no longer show tracking info (little Hubspot logo w/ # of opens and associated records) for every individual email in a thread; it only shows for most recent email. I Beitrag ansehen
Community-Manager/-in
Oktober 22, 2025 05:56
Hi @jmendle and welcome, we are delighted to have you here! Thanks for reaching out to the HubSpot Community! I've seen a similar thread from yes...Beitrag ansehen
Gelöst
KGolke on Oktober 16, 2025
Hello, our team currently manages our project scheduling via Google Calendar. Is there any way that we can see this in HubSpot for project management? Let's say when a project is finished, can we have that date from the Google Calendar populate a de Beitrag ansehen
0 Likes
1 Antwort
Akzeptierte Lösung
Trendsetter/-in
Oktober 16, 2025 17:09
Hi @KGolke HubSpot Projects are new, so new that we cannot even access them via the API. I'm sure there will be more features coming, ...Beitrag ansehen
Gelöst
DElvig on September 03, 2025
I use HubSpot integrated with Gmail in the chrome browser. Whenever I have a conversation with a customer via email, the some total of the conversation is included in each reply. I would love to just log the most recent message in or out. This is e Beitrag ansehen
0 Likes
3 Antworten
Akzeptierte Lösung
Community-Manager/-in
September 08, 2025 10:59
Hi @DElvig and thank you so much for your feedback and for sharing your experience. We appreciate you taking the time to highlight the challenge...Beitrag ansehen
Gelöst
ecola on August 27, 2025
The new updates (August 2025) to the chrome extension logging have a bug: I have log and track disabled by default, yet it still always adds the hubspot BCC to any replies without my explicit permission. This is REALLY bad, I only want to log cert Beitrag ansehen
0 Likes
1 Antwort
Akzeptierte Lösung
Community-Manager/-in
August 27, 2025 17:38
Hi @ecola , Thank you for posting to the Community! I understand that after the August 2025 Chrome extension update, emails are being logged aut...Beitrag ansehen
Gelöst
LAleksić on August 20, 2025
Hi Hubspot team! While using Gmail Sales Extension, besides current information of the ticket name associated to curent email, it would be useful to have current ticket status visible like on the (picture below). Now I need to enter in Hubspot Beitrag ansehen
0 Likes
2 Antworten
Akzeptierte Lösung
Berühmtheit | Partner
August 20, 2025 08:41
Hi @LAleksić , The best place for these kinds of requests, monitored by the product team, would be the ideas section of the community: https:...Beitrag ansehen
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