Gmail Sales Extension

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  • JConner on September 29, 2021
    2 Replies
    Hello all! I saved a couple of (silly) templates for my gmail account. Now I've seen that the whole account is limited to 5. However, I cannot find any place in the settings to either A) modify the existing templates, or B) delete templates that...
    October 01, 2021 02:12
    Hello @sharonlicari , thanks for your response. I am the owner of the account and the SuperAdmin, so I can confirm that I have all permissions ...
  • Solved
    STeam9 on September 17, 2021
    3 Replies
    Hi there. I have the chrome extension for hubspot connected to my gmail account. I have read and follwed all the instructions and have connected it properly. When I send an email to myself or to a friend for testing, the system works perfect...
    September 17, 2021 12:00
    I would keep the emails in drafts so my boss could read them and he would subsequently send them out. He doesn't have the chrome extension on his lap...
  • TBeverley on September 13, 2021
    3 Replies
    Hi, we're evaluating hubspot and are having trouble using the Hubspot sales extension. I press the hubspot button in Gmail to sign in, complete the flow (tried signing in with Google and with username & password), the tab reloads and I'm still s...
    September 14, 2021 02:59
    Thanks! I was signing in with Google, and unfortunately checking the box before sign in wouldn't rememeber me. I did the forgotten password route...
  • Solved
    HerveFR on September 10, 2021
    3 Replies
    Hello everybody, Is it possible to use snippet shortcodes with the GMail Chrome extension, like within the HubSpot CRM, typing in # with the name of your shortcut to insert it directly into an email, rather than having to click on "Snippets" an...
    Community Manager
    September 23, 2021 21:26
    Thank you very much! Our Product team is always looking for users' feedback, so your vote is super helpful 😊
  • AOemcke on September 09, 2021
    1 Replies
    I can't get emails to show up on the company's profile, only on the contacts file.
    Top Contributor | Diamond Partner
    September 10, 2021 01:22
    Hi @AOemcke , Email address belongs to a single person that is why it reflects in the Contacts and not to company. And there can be a situatio...
  • LLade on September 09, 2021
    1 Replies
    Is it correct that there isn't the functionality to associate the task for a contact with the company directly from the extension in gmail? If you create a task directly from gmail, in order to associate it to the company, you would need to clic...
    Community Manager
    September 10, 2021 06:10
    Hi @LLade Thank you for reaching out! This is expected behaviour. The tool should create the task in the Task manager, however it wil...
  • MMalecki on September 08, 2021
    4 Replies
    Hello, I have my gmail linked to the Hubspot account, but there are a number of external emails I need to exclude from being tracked in Hubspot. I thought that the solution to this would be to add those emails to the "deny" list in settings, but...
    September 27, 2021 00:43
    Hi, I have a similar issue ! Thanks
  • startetm on September 08, 2021
    1 Replies
    Hey everyone, I've been using Hubspot for about 2 years now just as a CRM with no issues but all of the sudden my emails sent from Hubspot are going to the receipents spam. However, when I send the same email from Mac Mail,, or even other ...
    September 08, 2021 11:58
    I think I fixed it! I enabled 2 factor authentication on my account and now every email goes to the inbox no problem so far. Ill keep this updated if...
  • nickjhowe1 on September 01, 2021
    5 Replies
    The hubspot extension frequently goes to 100% CPU usage on my 27" iMac and kills Gmail. If I disable the extension everything runs fine, so pretty certain that HubSpot is the culprit, and if I fire up the Chrome Task Manager when theres a problem it...
    Community Manager
    September 14, 2021 04:25
    Hi @nickjhowe1 Thank you for your reply - my latest reply was for thm22 which is why I was talking about tech support! Thank you for giv...
  • chadstamm on September 01, 2021
    1 Replies
    Does anyone know if it's possible to disable the automatic loading of the right side widget in Gmail? Whenver I create a new email and add a contact, that window loads automatically, and I would like to disable that. Thanks!
    Community Manager
    September 01, 2021 23:58
    Thank you for your post @chadstamm . I've been having the same question as you so I did research:) Then I've found that the right side panel ...
  • WBreton on August 22, 2021
    1 Replies
    Hi Everyone, When I'm composing a new email in Gmail, after entering the recepient's e-mail address, I hit templates but they never appear. I used Hubspot on my old computer (just changed a few days ago) and had no issues. Is there something ...
    Community Manager
    August 23, 2021 14:38
    Hello @WBreton , I would recommend disconnecting and reconnecting your email to your new computer, in case something is missing once you set it up a...
  • Solved
    LaraC on August 17, 2021
    2 Replies
    When a contact unsubscribed all, we want their Lifecycle Stage to change to Other automatically. How can we do that?
    Top Contributor | Diamond Partner
    August 18, 2021 01:09
    Hi @LaraC , You can achieve this with a simple worfklow. here's a video that explains the steps.
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