Gmail Sales Extension

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  • MLangezaal on July 28, 2021
    1 Replies
    I would like to connect my google emailadress and calander to hubspot. Everytime i try it fail. I already used the online manuals, an other web app, (safari and chrome), delete cookies and everything, my google account settings but the problem is st...
    Community Manager
    July 28, 2021 14:56
    Hello, @MLangezaal Thank you for the information provided, currently, I was not able to see an email associated with your Community user connected ...
  • Solved
    NorthCollin on July 19, 2021
    4 Replies
    I just created a new free CRM account, as my organization is exploring using Hubspot as it moves away from Pipedrive. The account I used to signup (corporate account) has an old developer account attached to it when I was exporing developer function...
    July 21, 2021 20:43
    Solved. Make sure all apps are deleted before you try and delete the account. Not sure if that applies to all apps or just apps created several years...
  • SRenwick on July 16, 2021
    3 Replies
    My usual workflow is that when I send an email to a new prospect, I then go to my Gmail Sent folder and update the new person via there (the email is tracked and logged in Hubspot so I just have to add name, company etc). However, when I look at...
    Most Valuable Member
    July 22, 2021 04:56
    Hi @SRenwick , Plugin conflicts are unfortunately very common. In that case I'd recommend switching one of the two off and checking whether th...
  • LSFOR on July 08, 2021
    2 Replies
    Hi! We had often the problem, that HubSpot was not activated in Gmail. Is there an option to automatically log in to HubSpot / activate the Gmail extension as soon as Gmail opens? Thanks for your support!
    Top Contributor
    July 27, 2021 09:28
    Hi @LSFOR Another option is to use a third party app to log your emails in HubSpot as this will automatically log all your emails without ha...
  • DHolbrook on July 06, 2021
    2 Replies
    I added another email to the profile under the email tab and have the HubSpot Chrom extension downloaded, but the the options for tracking and logging email do not appear when I am composing a new email in the second email account I added. They onl...
    Top Contributor
    July 27, 2021 09:30
    Hi @DHolbrook , Another solution would be to use a third party app to log your emails. Unlike the Gmail extension, you can add multiple email ...
  • Solved
    Jkeyson on June 30, 2021
    2 Replies
    Hi Everyone, Is there a way to automatically track all incoming and outgoing emails from contacts in Hubspot, even if it's a new thread? I am using Gmail as my email client. Thank you, Jonathan
    July 02, 2021 01:26
    Thanks Josh! Appreciate the help.
  • SMcLaughlin on June 24, 2021
    1 Replies
    For some reason very few emails I'm sending using the chrome extension for Gmail are linking to both company and contact. Most of the time it's only linking to the contact. Has something changed? This never used to happen.
    Recognized Expert | Platinum Partner
    June 25, 2021 06:46
    Hi @SMcLaughlin , I am not aware of a recent change to that functionality. I track emails the same way and not experiencing the same issue. ...
  • Solved
    sauph on June 23, 2021
    3 Replies
    Hi, I have turned off email tracking in the settings for the entire account. I use the Hubspot Gmail extension. However, I regularly use bcc to send the emails to Hubspot for logging. Now, however, each logged email displays the followin...
    Top Contributor
    July 27, 2021 09:33
    Hi @sauph An alternative option would be to use a third party app to log your emails that does not also track the email itself. That way the...
  • Solved
    JLakhani on June 10, 2021
    8 Replies
    Hi, I am not able to receive my Hubspot notifications on Gmail. Request you to please help me the same Best Regards, Jagdish
    Top Contributor | Diamond Partner
    June 14, 2021 01:18
    Hi @JLakhani , glad we could help. Please help the community by marking them as solutions . Much appriciated. Thank You.
  • Solved
    LindenDavies on June 09, 2021
    2 Replies
    Hi, I wanted to prevent certain users from seeing logged emails when looking at contacts, however I belive this is not possible (wow, you really need to fix that) All emails are being logged in the system, many are confidential but still nee...
    June 10, 2021 22:23
    Hello Karsten, thanks for your clear and helpful reply. I understand the limitation now. Whilst I support transparency, this lack of control is a hug...
  • BSutterfield on June 08, 2021
    3 Replies
    When a LinkedIn user sends an inMail message to my LinkedIn account, I receive an email notification. When I reply to that notification email, my message is gatewayed back into inMail, appended to the inMail thread, and delivered to the LinkedIn us...
    June 11, 2021 15:11
    @PamCotton Thanks for the ping! @BSutterfield Thanks for the detailed description. I am not able to reproduce this issue yet. Probably there is ...
  • Solved
    NSolari on June 07, 2021
    1 Replies
    Hi. The Hubspot Sales Chrome Extention web site indicates that HubSpot Sales collects and uses the following: Personal Communications such as emails, text and chats. User Activity: netowork monitoring, clicks, mouse position, scroll, o...
    Most Valuable Member
    June 07, 2021 20:41
    Hi @NSolari , As far as I know there isn't any way to opt-out. If you want to use the extension and its features, HubSpot seems to need this i...
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